Customer Support Representative (Bingo Team)
888 Group
București
1 zi în urmă

As a Customer Representative at 888Sparkware, you will be responsible for :

Maintain the highest standard of quality and quantity of responses on all Customer Operation-related topics and aspects of the role .

general account queries, gameplay, payment info and checks, withdrawal checks, Responsible Gaming, and Regulatory Compliance, Anti-Money laundering, and Under-Age prevention checks with external agencies.

Responsibilities

  • Performing conversion / retention efforts through promotions, events, bonus offers, and various outbound projects via telephone, chat, and email.
  • Handling all customer-related queries via all contact channels (telephone, chat, and emails) and escalate sensitive cases according to set procedures.
  • Analyzing and investigating accounts raised to relevant Operation Queues / Reports and taking relevant actions on such accounts as required.
  • Performing daily documents checks and dealing with negotiations, legal threats, prevention of chargebacks, and settlement on member accounts as required by both lines of business.
  • Carrying out daily AML and Under-Age checks and taking appropriate actions as required.
  • Working according to established standards and liaising with the Fraud Dep. in Gibraltar on all Risk related issues (RM deposit declines and / or Chargebacks).
  • Requirements

  • Native level of fluency in English, both verbal and written.
  • Excellent communication and customer focus (both verbal and written).
  • Good working knowledge of the Support key functions, procedures, and policies.
  • Problem-solving, investigative and multi-tasking skills with the highest attention to detail.
  • Willingness to work outside of setting business hours for example, late nights and weekends.
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