Back Office Fixed Access
eTeam UK
Timisoara, RO
4 zile în urmă

RESPONSIBILITIES

  • Handling NOC operations for Fixed Access Network and Fixed CPE
  • Handling Level 2 support activities of the NOC
  • Managing escalated faults and work in crisis to resolve the faults
  • Fault management, problem management, change management and Trouble ticket management
  • Participate in scheduled network outages, upgrades and issuing notifications to customer.
  • Interact with Equipment vendor, partners and suppliers to communicate, present NOC operational issues
  • Doing RCA for repetitive faults and performance analysis of the network
  • Interact with customer to present performance reports, suggest optimization measures
  • Guide Level 1 for following practices and act as technology expert
  • SKILL AND KNOWLEDGE

  • Minimum 8-10 years of experience in working with OEM or Tier 1mobile service providers carrying out responsibilities in network operations
  • Should have a operations experience in following technologies implemented in Fixed network
  • CPEs
  • Should have experience of provide Level 2 fault management support, executing changes in the network and providing solutions for problems
  • Should have experience of working on Synchronization related issues
  • Hands on proficiency in the configuration and fault management for at least two of following mentioned network elements
  • Cisco
  • Should have understanding of fixed network including DSLAMs / GPON, Access routers, etc.
  • Have good analytical and technical decision making skills
  • Exposure of process frameworks and experience in process documentation
  • Should have experience of user level knowledge of OSS / NMS tools, preferable to have experience on Netcool, Remedy
  • German speaking skills with B1 competency
  • German speaking and writing skills with B2 competency -
  • English writing and speaking skills
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