Are you interested in the cloud business? Do you want to take Microsoft customers on the journey to success as they transition to cloud platforms and services?
In Support Engineering we're about helping customers realize their potential, from gamers to governments, mums to mega-corporations, we serve just about every kind of customer all over the globe.
We are a community of engineers who have effective relationships with many amazing customers. In this role you will be curious and intuitive in your approach, with a passion for customer service.
The role requires empathy, a passion for learning, excellent communication skills, the ability to think differently than the crowd, and a genuine desire to help people do their best.
The role provides great scope for career development opportunities within Microsoft.
This role provides technical support regarding Intune (and Enterprise Mobility Suite) to enterprise customers, partners, internal staff and / or others on critical issues experienced with Microsoft technologies.
Deliver technical support to Intune Services (which may overlap with System Center Configuration Manager in hybrid scenarios), the technologies that surround them including Networking, Directory Services.
For more about Intune, see here -
Provide quality support and reliable technical solutions via phone or email in order to find the best solution for technically complex problems
Consult and collaborate with your immediate peers or colleagues around the world and with management and engineering to resolve issues.
Empower customers to find information, self-solve when they decide to and learn more about Microsoft products, services and support.
Advise customers on how to gain additional value from their Microsoft products.
Document your technical work and research to help your colleagues, improve the product, and improve the support experience
Maintain a proactive approach to customer happiness, identifying customer satisfaction concerns and managing customer expectations
Fluency in English is mandatory. French or German are desirable.
Excellent customer service skills and customer focused attitude.
Effective learning skills and the ability to learn on the go.
Strong problem-solving skills includes troubleshooting, problem analysis and resolution, good judgment / decision making ability.
Genuine passion for technology and desire and aptitude to increase technical skill level required.
Also helpful is a strong technical background, experience, and knowledge in one or more of the technologies below :
Intune and SCCM
Group Policy configuration and Advanced Group Policy Management (AGPM)
Software and Patch Deployment
Operating System Deployment
Configuration of client endpoints and endpoint management
Ability to identify areas of improvement to continually improve service quality and reduce costs.
AD DS knowledge
Windows client deployment knowledge