Design solutions to drive safe living and quality of life
You will provide professional coverage of Technical Support Helpdesk. You will support focus on accuracy, timely feedback, and customer satisfaction.
You will drive timely identification, investigation, resolution, root cause analysis and replication of technical issues.
You will build internal relationships to expedite complicated cases.
You will develop broad understanding of customer needs. You will support the knowledge-sharing mindset, methodology, and tools.
You will help develop Technical Support processes. You will ensure proper documenting and recording of all activity and communication.
YOU MUST HAVE