Your day to day : Troubleshooting
Troubleshoots and resolves complex technical issues in the IPTV / VTV production environments, providing top notch support for our customers.
Solves technical issues reported by the monitoring department (Front Office).
Performs emergency recovery actions for components in the IPTV / VTV infrastructure.
Captures logs and debug information from IPTV / VTV systems.
Documents temporary and permanent fixes that were deployed.
Develops custom scripts for the automation of certain operational tasks and service monitoring of the TV Distribution systems.
Performs emergency configuration actions in order to solve issues raised after the deployment of changes or during incidents impacting the IPTV / VTV infrastructure.
Coordinates and is involved during the implementation of high-risk changes including network upgrade activities, software upgrades and IPTV / VTV infrastructure parameter changes, maintaining the quality of service and avoiding platform dysfunctionalities.
Implements preventive maintenance actions.
Coordinates integration / acceptance testing for new network elements in the IPTV / VTV infrastructure.
Regularly participates in internal and external training sessions in order to improve their technical skills.
Trains the monitoring operators (1st Line) and new employees in TV Operations.
With these skills, you are a great candidate :
Advanced Linux / Streaming / CDN technologies knowledge
Advanced knowledge related to IPTV / OTT concepts and equipment.
Proven ability to capture and analyse system / network traces (e.g. Wireshark, Fiddler, Charles)
Full understanding of internet protocols like HTTP, RTP, RTCP, RTCP, RTMP, UDP, ARP, ICMP and CDN Technologies
Knowledge related to micro-services based architecture and containerization (Docker, Kubernetes).
Understanding of network security practices including the use of VPNs, ACLs and firewalls.
Advanced communication skills, capability to work in a multi-national environment, advanced spoken / written English language knowledge.
2-3 years of experience in IT System Administration / Telecommunication area, 1-2 years of experience in operations and support of AV-Pipe / CDN platforms
Technical studies : Faculty of Electronics, Telecommunications and Information Technology / Faculty of Automation and Computer Science.
Sounds like the perfect job? We’ve got even more to offer :
In this pandemic period we have 100% work from home for your safety. After this pandemic period we have 2 days work from home per week!
Medical and dental services.
Dedicated employee phone subscription.
Special discounts for gyms and retailers.
Annual Company Bonus.
Ongoing Education we continuously invest in you to ensure you have everything needed to excel on the job and enhance your skills.
You get to work with tried and trusted web-technology.
Getting in on the ground floor of and technology changing company.
Flexible Vacation Take time off when you need it, we trust you!