29-Apr-2020 Full Time
Our purpose at Vodafone is to connect for a better future. As a Global Communications Technology company, we put the customer at the heart of everything we do.
We are forever challenging, pushing boundaries and discovering innovative ways to connect our customers with their digital societies.
We connect people, businesses, and communities across the globe to create the future. We earn customer loyalty, experiment, learn fast and get it done, together.
Join our journey as we connect for a better future. Ready?
Your day to day :
1st Line Operations of Vodafone Network in a multi-vendor environment.
Monitors, and maintains Vodafone Germany Network, dispatches field and 2nd line personnel, performs network troubleshooting activities, provides reports and follow up in order to reach the agreed Network and NOC KPI’s.
Preventive and corrective first level troubleshooting ensuring quality and continuity of service and the restoring time for Vodafone Network elements.
In collaboration with 2nd Line Operations teams, work out procedures related to the analysis of alarms in order to detect and eliminate faults.
With these activities you will have a great impact on our business :
24h / 7days monitoring of the Vodafone Germany RAN Network, using umbrella fault management systems and specific NMS’s;
Providing Incident management and technical resolution of 1st line network related faults and timely escalation to 2nd line when required
Dispatches field engineers and contractors, in case of incidents that need local support and follow up the issue until it is solved;
End to end Incident Management throughout the Incident lifecycle;
Provides notifications related to network outages to the management team and trigger the Incident Manager to coordinate the activities in case of outages;
Participates at internal and external training sessions in order to permanently improve his / her technical skills;
Delivery of a world class customer service experience;
Create and submit knowledge article to increase 1st time fix rates;
Maintain & update NOC processes and procedures;
Ensuring faults are escalated and resolved within the customer contracted Service Level;
Providing Incident management and technical resolution of 1st line network related faults and timely escalation to 2nd line when required;
Maintaining and updating the fault management systems throughout the Incident lifecycle
With these skills you are a great candidate :
Knowledge of telecommunication services, networks and technologies (GSM, UMTS, LTE, IP, PDH, SDH, DWDM);
Capable to understand and to work with different Windows applications (WEB - based);
Good communication skills;
Team working oriented;
Gained an IT qualification e.g CCNA (or working towards);
Ideally previous work experience within a busy customer service centre in a Telecoms, Data Centre or IT;
Good Knowledge of English and other languages (German is a plus) :
Technical university degree or student to : faculty of Electronics, Telecommunications, Information Technology;
Nice to have : 1-2 years of experience in Operations and Maintenance activities.
Sounds like the perfect job? We’ve got even more to offer :
Medical and dental services
Dedicated employee phone subscription
Special discounts for gyms and retailers
Annual Company Bonus
Ongoing Education we continuously invest in you to ensure you have everything needed to excel on the job and enhance your skills
You get to work with tried and trusted web-technology
Getting in on the ground floor of an technology changing company
Flexible Vacation Take time off when you need it, we trust you
Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded.
We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business.
We actively encourage everyone to consider becoming a part of our journey.