Open Order Management responsible with German
VWR International, LLC
ROU, Bucharest
3 zile în urmă

Under moderate supervision, conducts general business support, including handling inquiries from external or internal customers, coordinating resolution of customer issues with internal departments, explaining products / services and billing procedures to customers, assisting customers in completing forms and gathering / recording information needed for proper transactions.


Monitor Daily operation of CS team and solve trouble

Train and support junior CSR to work in a productive / lean / efficient way

Support to set up SOP to meet the spirit of SPEED and ACCURACY

Check the material validity and price effectiveness in SAP

Generate quotes upon Accounts Managers’ or customers’ requests in SAP

Enter valid orders to initiate product shipment

Working with supply chain to make sure goods arrival to meet customer’s required delivery date

Contact with customer to make sure the valid certificates for chemical goods or DGs

Manage orders to ensure complete and on time delivery

Create on time invoices upon delivery or completion of installation

Manage returned and defective products to Logistic Centers and provide credits to customers

Contribute to continuous quality improvements to ensure business compliance

Take ownership of customers’ issues and resolutions

Ensures highest level of customer satisfaction(internal and external)

QUALIFICATIONS (Education / Training, Experience and Certifications)

Bachelor Degree, with 2 -3 years of customer service relevant experience will be a plus

International trade / logistics major or related experiences will be a plus

KNOWLEDGE SKILLS AND ABILITIES (Those necessary to perform the job competently)

Good interpersonal and communication skills

Ability to work successfully in a team environment

Good customer service, analytical and problem solving skills

Knowledge of SAP and Microsoft Office applications

Self motivated and demonstrates initiative and result oriented

Must be able to communicate in Mandarin & English (Verbal and Written)


Typically works in an office environment with adequate lighting and ventilation and a normal range of temperature and noise level.

Work assignments are diversified. Examples of past precedent are used to resolve work problems. New alternatives may be developed to resolve problems.

A frequent volume of work and deadlines impose strain on routine basis.

Minimal physical effort is required. Work is mostly sedentary but does require walking, standing, bending, reaching, lifting or carrying objects that typically weigh less than 10 lbs.

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3rd party non-solicitation policy

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