Under moderate supervision, conducts general business support, including handling inquiries from external or internal customers, coordinating resolution of customer issues with internal departments, explaining products / services and billing procedures to customers, assisting customers in completing forms and gathering / recording information needed for proper transactions.
MAJOR JOB DUTIES AND RESPONSIBILITIES (List in order of importance)
Monitor Daily operation of CS team and solve trouble
Train and support junior CSR to work in a productive / lean / efficient way
Support to set up SOP to meet the spirit of SPEED and ACCURACY
Check the material validity and price effectiveness in SAP
Generate quotes upon Accounts Managers’ or customers’ requests in SAP
Enter valid orders to initiate product shipment
Working with supply chain to make sure goods arrival to meet customer’s required delivery date
Contact with customer to make sure the valid certificates for chemical goods or DGs
Manage orders to ensure complete and on time delivery
Create on time invoices upon delivery or completion of installation
Manage returned and defective products to Logistic Centers and provide credits to customers
Contribute to continuous quality improvements to ensure business compliance
Take ownership of customers’ issues and resolutions
Ensures highest level of customer satisfaction(internal and external)
QUALIFICATIONS (Education / Training, Experience and Certifications)
Bachelor Degree, with 2 -3 years of customer service relevant experience will be a plus
International trade / logistics major or related experiences will be a plus
KNOWLEDGE SKILLS AND ABILITIES (Those necessary to perform the job competently)
Good interpersonal and communication skills
Ability to work successfully in a team environment
Good customer service, analytical and problem solving skills
Knowledge of SAP and Microsoft Office applications
Self motivated and demonstrates initiative and result oriented
Must be able to communicate in Mandarin & English (Verbal and Written)
ENVIRONMENTAL WORKING CONDITIONS & PHYSICAL EFFORT (Under Typical Positions)
Typically works in an office environment with adequate lighting and ventilation and a normal range of temperature and noise level.
Work assignments are diversified. Examples of past precedent are used to resolve work problems. New alternatives may be developed to resolve problems.
A frequent volume of work and deadlines impose strain on routine basis.
Minimal physical effort is required. Work is mostly sedentary but does require walking, standing, bending, reaching, lifting or carrying objects that typically weigh less than 10 lbs.
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