UiPath Automation Support Specialist
Bucharest, RO,
3 zile în urmă

UiPath Automation Support Specialist

What if your career could have a lasting impact on you, and on the world?

Here at EY, you’ll have the chance to build a truly exceptional experience. We’ll empower you with the latest technology, surround you with high-performing teams, and provide the global scale and diverse and inclusive culture you need to discover your full potential.

Through our coaching and training programs, you’ll develop the skillsets you need to stay relevant today and in the future all while building a network of colleagues, mentors, and leaders who will be on the journey with you at EY and beyond.

The exceptional EY experience. It's yours to build.

The opportunity

Seeking the extra challenge? At EY you can always find a role that will help you grow, learn and lead.

You will

  • Get familiar with EY internal automation framework and tools and use them as required
  • Monitor RPA process performance using the infrastructure already set-up
  • Respond to queries from internal clients in a timely manner
  • Work closely with the internal clients (first level of support), and provide second level of support and maintenance for automated processes deployed into production
  • Assist the internal client team in testing faulty Automation scripts and their deployment into production
  • Track support request in the existing framework, and keep records of customer queries and reported issues
  • Identify best solutions / fixes / workarounds (via knowledge base research, direct contact with the Automation experts / Automation development team, etc.)
  • Ensure that incidents are handled in a timely manner to meet defined SLAs (service level agreements)
  • Escalate to the Automation experts when required
  • Participate in hand-over activities of new processes for internal clients
  • Estimate and report the actual time spent on support activities
  • Document best practices and solutions / workarounds for future use or sharing with all interested parties
  • What we look for

  • You have an agile, growth-oriented mindset. What you know matters. But the right mindset is
  • just as important in determining success. We’re looking for people who are innovative, can work
  • in an agile way and keep pace with a rapidly changing world.
  • You are curious and purpose driven. We’re looking for people who see opportunities instead of
  • challenges, who ask better questions to seek better answers that build a better working world.
  • You are inclusive. We’re looking for people who seek out and embrace diverse perspectives,
  • who value differences, and team inclusively to build safety and trust.

  • Qualifications : eligibility requirements include the following :
  • University degree (or in progress)
  • Good English communication skills
  • Experience developing or testing software
  • Ability to work directly with internal clients in a friendly and highly confident manner
  • What’s in it for you

  • Accelerate your technical capabilities and transformative leadership skills with future-focused courses and development programs.
  • Broaden your horizons by working on highly integrated teams across the globe and collaborate with people of diverse backgrounds both professionally and culturally.
  • Bring out the best in yourself with continuous investment in your personal well-being and career development.
  • Develop your own personal purpose and help us create a positive ripple effect on our teams, our
  • business, clients and society building a better working world, together

  • Extra vacation days when public holidays fall on a weekend;
  • Medical coverage for you and your family;
  • Bookster library at the office and plenty of discounts.
  • What you can expect

  • Online Personality Tests
  • Practice Test
  • HR Interview
  • Final Interview
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