R&D IT Design Infrastructure Service Manager
NXP Semiconductors
Bucharest
5 zile în urmă

R&D IT Design Infrastructure Service Manager

  • Bucharest
  • NXP Semiconductors enables secure connections and infrastructure for a smarter world, advancing solutions that make lives easier, better and safer.

    As the world leader in secure connectivity solutions for embedded applications, we are driving innovation in the secure connected vehicle, end-

    to-end security & privacy and smart connected solutions markets.

    The electronics industry is being driven by four mega trends that are helping shape our society : Energy Efficiency, Connected Devices, Security and Health.

    Connecting to these trends and enabling Secure Connections for a Smarter World, NXP Semiconductors N.V. (NASDAQ : NXPI) creates solutions for the Connected Car, Cyber Security, Portable & Wearable and the Internet of Things.

    Through our innovations, customers across a wide variety of industries including automotive, security, connected devices, lighting, industrial and infrastructure are able to differentiate their products through features, cost of ownership and / or time-to-market.

    Your challenge

    For our R&D-IT Domain, we are looking for a Design Infrastructure Service Manager.

    The Design environment comprises a complex landscape of EDA Applications supported by High Performance compute / storage environments consolidated in 5 regional datacenters.

    The design environment is used by over 7000 designers located over 40+ premises. The state-of-the-art infrastructure has over 75000 cores and 30+ PBytes of data, serving over 2000plus CAD applications & versions.

    The operational service teams are located globally to cover 24 / 7 support.

    What will you do as our new R&D IT Design Infrastructure Service Manager?

    As IT design infrastructure Service Manager you will be held responsible for leading defined actions and initiatives, resulting in significant contribution to overall R&D IT operations.

    You will be the interface with the various technical Service Teams and R&D engineering community to drive continuous service improvement.

    Your responsibilities :

  • Develops relationship with internal clients and organizations to assess their technology, support, and security needs.
  • Act as a primary contact for all customer queries and issues.
  • Maintain process documentation (KPI, SLA, mitigation of risks and issues, etc)
  • Uses judgment in data analysis to develop and design solutions for complex processes.
  • Offers innovative solutions that meet customer requirements.
  • Maintains familiarity with current and upcoming IT services and other developments.
  • Upholds a sense of customer service and measures client satisfaction.
  • Attends industry events and trade exhibitions to learn about cutting edge product releases and news.
  • Interact with business team to understand service level agreements and communicate the same to team members.
  • Oversee infrastructure upgrades, modifications and deployments.
  • Conduct risk assessment and develop mitigation plans.
  • Ensure that root cause analysis of infrastructure problems and develop resolution plans together with the support organization.
  • Perform incident analysis and suggest action items.
  • Work with the support organization to develop problem management and service improvement plans.
  • Maintain all documentations for deployment, maintenance, upgrades, and problem resolution activities.
  • Communicate department goals and procedures to team members.
  • Ensure team follows best practices and maintain service level agreements.
  • Responsible for End User communication.
  • Responsible that processes are defined and implemented accordingly.
  • Direct contact with Service Providers in a DevOps model.
  • What you bring

    We are looking for a candidate reflecting the following profile :

  • Ambitious and outgoing personality who enjoys a fast-paced technology environment.
  • Degree in Information technology, Industrial Engineering or similar.
  • Proven experience as service manager in a complex, security driven and technologically diversified environment, preferably in High Tech.
  • Strong motivation to apply and promote End-to-End thinking.
  • Proven track of analyzing, structuring and simplifying complex landscapes with multiple technology layers
  • Working experience in the environment where users are savvy in (Information) Technology.
  • Demonstrated successful utilization of outsourced IT delivery model.
  • Being able to understand the Designers world / needs and translate their requirements.
  • Able to speak the language of the Designer.
  • Experience working in a DevOps environment.
  • Are you as excited about this opportunity as we are we kindly invite you to apply. After a screening based on your profile you can be expected to have a phone interview with our Talent Acquisition Consultant followed by several business interviews.

    NXP is an Equal Opportunity / Affirmative Action Employer regardless of age, color, national origin, race, religion, creed, gender, sex, sexual orientation, gender identity and / or expression, marital status, status as a disabled veteran and / or veteran of the Vietnam Era or any other characteristic protected by federal, state or local law.

    In addition, NXP will provide reasonable accommodations for otherwise qualified disabled individuals.

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