SAP Process Support
Bosch Group
Timișoara, Județul Timiș, Romania
3 zile în urmă

Job Description

  • Provides support to cross-functional issues involving in-scope processes and guides end-users in issue resolution.
  • Assists business users for ad-hoc queries and training as needed;
  • Analyzes / troubleshoots and undergoes corrective action related to all in-scope areas;
  • Identifies and supports priority tickets as per business necessity and given KPI measurement;
  • Works independently and collaboratively with support teams to solve inquiries;
  • Ensures customer satisfaction by responding to incoming contacts via Skype, e-mail or internal platform;
  • Identifies problems and concerns associated with all SAP modules implemented in the scope area;
  • Provides remote support for SAP based related processes in the SD modules.
  • Qualifications

  • Language : English advanced level;
  • Experience in support basic SAP;
  • Experience in support SAP modules : SD;
  • Must be able to work independently as well as a team player and is able to manage own workload;
  • Strong organizational and analytical skills;
  • Flexibility, good problem solving capacity and troubleshooting skills;
  • Ability to establish and maintain outstanding relationships with customers, vendors, co-workers and users;
  • Excellent customer service skills and ability to communicate with all levels of employees;
  • Ability to work under pressure during peak periods and respecting the deadlines.
  • Additional Information

    LikeABosch Benefits :

  • Flexible benefits - On top of your salary, we offer you 2700 Ron / year, via your benefits account, which can be used according to your preferences;
  • The 13-th salary - Your contribution to Bosch is valuable. Celebrate a successful year with the 13th salary, just in time for the winter holidays;
  • Meal tickets - A balanced diet includes at Least one hot meal per day, therefore we offer you meal tickets with a value of 17 Ron;
  • Flex-time possibility - We care about your personal schedule, therefore we try to offer you flexible working hours, according to personal and business needs.
  • Please discuss with your team Leader;
  • Home office - We want you to work however fits you best. We offer the standard possibility to work from home 50% of the time.
  • This percentage could be higher or Lower according to personal and business needs. Talk to your team Leader for detailed information.

  • During pandemic times we take added care of your health and you will be working from home 100% of the time (for special situations you can come to the office);
  • Medical subscription - We know how important health is, so you get a medical subscription through the Regina Maria network, paid by the company;
  • Relocation package - If you're being recruited from more than 50 km, we provide a standard relocation package of 500 Euro (conditions apply);
  • Referral bonuses - We build our teams on trust, so we encourage you to refer new candidates to us through our program : Recommend Bosch.
  • For certain positions we will honor you with an attractive bonus;
  • Language courses - We invite you to learn new languages in your free time and get a discount of up to 600 Ron / module;
  • Professional development - Great opportunities to develop yourself within the company;
  • Life events celebration - Your family is growing while working at Bosch? We congratulate your newborn with a 1000 Euro bonus;
  • Celebrate together - We Like to give presents to our Loved ones, therefore we offer you 150 Ron for Christmas. Your children will enjoy this benefit too, as they will also receive 150 Ron;
  • Unforeseen situations - In case of unfortunate events, we support you by offering you free days and financial support (handled on a case by case basis);
  • Growing number of vacation days - Work-life balance is essential for us, therefore we offer you 1 more day of vacation for every 2 years you spend in Bosch.
  • We start with 23 days;
  • Sport benefits - Being active helps you in your personal and professional Life, so we encourage you to stay in shape by using the 7Card and the discount from Smartfit Studio;
  • See also : flexible benefits;
  • Internal communities - You are welcome to become an active member of our internal communities;
  • Discounts to our partners - We have a strong network in our community so that we can offer you discounts to various business such as ISHO and others;
  • Trainings and certifications -We believe in a Life-Long Learning approach, so we invite you to take part in technical and soft skills trainings;
  • Professional Development - Great opportunities to develop yourself within the company.
  • Team-buildings - We organize yearly team-building activities for your department, so you get to know each other and build trust among your peers;
  • International Assignments - You have the possibility to work on international projects with and in other Bosch Locations, as we have offices in more than 60 countries worldwide;
  • Diversity and multicultural mindset - More than 10 different nations are represented and several Languages are spoken by our colleagues.
  • Diversity Day is a special day dedicated to sharing our diverse cultural experiences;
  • Bookster- the road to self improvement is paved by books. Borrow the books that interest you and your family through the Library that comes to your office.
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