Customer Supply Representative
NXP Semiconductors
5 zile în urmă

NXP Semiconductors N.V. (NASDAQ : NXPI) enables secure connections and infrastructure for a smarter world, advancing solutions that make lives easier, better, and safer.

As the world leader in secure connectivity solutions for embedded applications, NXP is driving innovation in the automotive, industrial & IoT, mobile, and communication infrastructure markets.

Built on more than 60 years of combined experience and expertise, the company has over 29,000 employees in more than 30 countries and posted revenue of $8.88 billion in 2019.

  • Manages Client relationship through providing daily operational support via telephone and e-mail.
  • Acts as one contact to the Client, communicating all relevant information and ensuring customer satisfaction.
  • Deals with commercial checks on orders.
  • Deals with and coordinates any order prioritization requests with the supply chain organizations to meet client expectations.
  • Realizes operational reviews with Client Operational staff.
  • Represents an interface with sales, marketing, logistics and all suppliers worldwide.
  • Manages all Transaction Processing Activities and finds solutions to raised queries and issues.
  • Proactive monitors backlog of orders using different tools and reports and works to avoid escalations.
  • Ensures structured and high quality communication related to issues affecting the order backlog.
  • Deals with all written or verbal requests from the Clients (inquiries, complaints).
  • Uses own judgment to escalate issues at the right time and to the correct owner.
  • Ensures that NXP policies, legal regulations and audit requirements are met and maintained.
  • Manages all quality incidents reported by the customers
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