Senior Principal, IT Client Delivery Management
5 zile în urmă


With over 10,000 superstars across 48 different countries globally, it is hard not to be inspired every single day. At Finastra we celebrate in global knowledge sharing, diversity and an opportunity to make a difference for each other and for our customers .

We are on a journey. After bringing two global Fintech leaders together in June 2017, Finastra has truly recognized the opportunity and power we have, by combining our expertise, successes and passion together.

Whether it is in a collaboration hub or innovating with colleagues across our global landscape, we are one team creating a network of talent and creativity in a stimulating environment, to do what we can to make a difference for our customers .

Our people are leaders in their role and are always looking for new ways to help our customers grow, compete and optimize their business.

From a graduate Software Engineer to an experienced Sales Executive we are looking for personal leadership and people with the appetite to understand the markets and customers we serve.

We drive innovation that challenges the status quo and feel proud of the positive differences that we make every day. We recognize talent and provide a work environment where leaders can drive results , develop and grow their careers.

Success is what you do, success is what we achieve, together.

The future of Finance is open combine your talents with Finastra opportunities to create an exciting career with us.

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What will you contribute?

As a key member of the CIO leadership team, you will be the single point of accountability for all IT services provided to Finastra’s Corporate Banking organization.

This position is also the single point of contact and escalation for those lines of business into the Information Technology organization.

Your focus will be on understanding the goals & challenges of these LOBs and ensuring IT delivers fit-for-purpose services and solutions.

The Job Description / Responsibilities

  • Partner with key leaders of Finastra’s Corporate Banking organization to understand their Technology needs and collaboratively develop Technology strategy
  • Serve as Single Point of Accountability (SPOA) for all IT Services provided to this area.
  • Serve as Single Point of Contact (SPOC) for IT services and escalations
  • Track and communicate the performance of all IT services delivered, from projects to daily operations
  • Recommend, deliver and support technologies and services that meet current needs, and evolve strategies to meet future needs
  • Drive process improvement to support delivery excellence
  • Assist IT with prioritizing incoming workload and effective utilization of resources assigned to LOB projects
  • Applies broad industry expertise to drive financial and operational performance
  • Requires comprehensive understanding of internal and industry standards, as well as of the changing business environment
  • Directs the resolution of highly complex or unusual business problems applying advanced analytical thought and judgment
  • Sets technical / professional standards around which the organization will operate beyond the function itself
  • Leads large and complex multiple teams focused on the execution of significant operating plans
  • Leadership complexity is typically characterized by the diversity of activities, scale of investment decisions and / or global reach
  • Develops and executes own strategy to achieve key business objectives
  • Directs and sets business, technical and operating standards for areas managed
  • The Required Skills, Knowledge & Experience

  • Minimum of 10 years’ experience in client / customer facing roles
  • Strong service delivery, time, project and priority management skills
  • Experience managing critical and complex customer situations or incidents
  • Strong mix of technical experience and strategic business acumen
  • Broad and deep technology and process knowledge and the ability to provide solution leadership for the assigned LOB
  • The above statements describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required.

    Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential job functions.

    If you need assistance or an accommodation due to disability please contact your recruitment partner.

    The Future is Collaborative . The Future is Open. The Future is Now.

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