Senior Technical Support Engineer -Life Sciences Cloud Apps
Aconex
RO, RO,Romania, Bucharest
9 zile în urmă

Job Description - Senior Technical Support Engineer -Life Sciences Cloud Apps (19000AOI)

The position is first-level technical support for Life Sciences Cloud applications used predominantly for clinical studies.

The role would entail providing technical support with assignments ranging from simple to complex in nature where judgment may be required in problem resolution and customer guidance.

From Oracle to culinary school and back again. Bonnie Carlson Kaypaghian uses the skills she learned to create recipes for her daughter’s Type 1 Diabetes and has written a cookbook to share with the world. #LifeatOracle

The successful candidate must balance her or his product knowledge and skills with a high level of customer service objectives in all stages of work.

Responsibilities :

Jill Hulme, Director of Strategic Initiatives Marketing, overcame the impossible and transformed into a triathlete. She applies her fearlessness and determination to #LifeatOracle

Skills we look for would be

Ultimately, this is a mid-level support role for SaaS products providing technical assistance for how-to questions ranging from simple to complex in nature where judgment may be required in problem resolution and customer guidance.

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs.

This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services.

A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

As a Sr. Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-

Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products.

Have an understanding of all Oracle products in their competencies and in-depth knowledge of several products and / or platforms.

Also, you should be highly experienced in multiple platforms and be able to complete assigned duties with minimal direction from management.

In this position, you will routinely act independently while researching and developing solutions to customer issues. Job duties are varied and complex utilizing independent judgment.

May have project lead role. 4 years experience with Core products or five years experience with Applications products and have a technical degree i.

e., BS Computer Science / Management Information Systems / Science / Engineering / Math / Physics / Chemistry with a 3.0 GPA OR (for Applications) proven professional / technical experience, i.

e., demonstrating an understanding of Applications at a functional and technical level (preferably Oracle)As part of Oracle's employment process candidates will be required to successfully complete a pre-

employment screening process. This will involve identity and employment verification, professional references, education verification and professional qualifications and memberships (if applicable).

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