Customer support with German & English
PROFESSIONAL
Timişoara, ro
12 zile în urmă

Monitor the mailbox

Monitor the personal mails

Welcoming kindly the user while on the phone

Complying with the user requests

Identifying the VIP users and adapting the answer based on the detailed instructions

Determining the type of request (evolution, question, incident)

Ask questions in order to understand the root cause of the issue or the reason of a particular demand

If necessary he / she may request the opinion of an expert

Transfer, if necessary, the case to a higher department

Follow up on each request

Respect contractual commitments : SLA

The technicians should co-operate regarding the ongoing training of the team

Shares his / her knowledge with the rest of the team

Contribute to the integration of the newcomers, by offering them the necessary information, answering their questions

Contribute to the capitalization of knowledge by updating knowledge base folders, technical notes or procedures

Requirements

Spoken languages : fluent German and English

Aptitude for providing positive customer service, interpersonal skills, listening skills, analytical skills and team spirit.

Availability to work in day shifts

What we offer : Competitive salary

Performance bonus

Meal tickets and gift vouchers

Training opportunities

Regina Maria medical package

Copayment 7Card

Massage at the office day

Fruits on the house

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