Learning Support Specialist
Orange
Bucharest, Romania
‎în urmă cu 19 ore

How would you

like to work in IT & Communication ,

toying with cutting edge technologies and enjoying your life? Come closer to #LifeAtOrange .

We’ll recruit

you from the safety of your home and we’ll prepare you for the challenges of

this period for the time being, our activity is carried out remotely.

What we're looking for

Here’s

what we are looking for :

Learning Management System Specialist works closely and collaboratively with

various internal stakeholder groups including the HR, Training and IT Teams in

order to support the implementation and day-to-day operations / administration of

the Learning Management System (LMS).

What you'll be doing

  • Main contact point on technical issues for Tier-1
  • support, and other internal teams when needed, technical support (adjusting

    settings, investigate and seek solutions to complex issues, perform

    diagnostic testing, utilization of remote control tools and escalation to

    next support level)

  • Manage learning content in the Learning Management
  • System (LMS)

  • Proactively monitor the LMS for technical issues
  • Develop how to procedures and fixing bugs in LMS in
  • urgent cases

  • Analyses the incidents and suggests possible solutions
  • Write specifications and test cases for the new
  • features in LMS according to department’s business needs

  • Give individual or group instructions to users or make
  • arrangements for instruction of software or systems

  • Configure software and provide assistance.
  • Track escalated user problems and inform the status to
  • the user. Log all client problems and solutions

  • Log all client problems and solutions
  • Upon request, offers support on different projects
  • related to the LSM (assists in the drafting of the specifications, liaise

    between the technical teams and the project manager, alerts when necessary

    to adapt the strategy)

    What you need to know / have

  • Technical proficiency and the ability to learn complex
  • systems quickly

  • Fluency in French and English is required (written and
  • spoken)

  • Good knowledge of Excel and data analysis
  • Troubleshooting skills
  • HTML competences
  • Customer service skills
  • 1+ years of Support, Testing or similar experience
  • Experience in a quality assurance role, preferably in a
  • contact center or customer service environment

  • Good understanding of web based systems,
  • Ability to conduct and manage project reviews and communicate
  • process improvement recommendations.

  • Strong communication with the ability to handle
  • stressful situations

  • Ability to work cross-functions in a transparent and
  • What's in it for you

  • Performance Bonuses based on your results & the company’s;
  • Loyalty Bonuses, if you extend your stay;
  • Electronic Meal Tickets - as you imagine;
  • Medical & Life insurance for you - facilities for your family, too;
  • WFH & Flexible hour;
  • Professional GSM subscription;
  • Personal GSM subscription, also because we believe in communication! ;
  • Special grants on Smartphones & devices; discounts for Orange products & services;
  • Development Platforms - Orange Learning, Trainings, Career Counselling, Coaching & Career plan mentoring;
  • Wellbeing Programs we support your Zen & more!
  • Come

    work for a #TopEmployer company.

    You could be part of an organization

    where great colleagues and team spirit support your professional

    Apply

    and let’s have a remote-talk.

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