Architect Process Expert - Assistant Manager - English -Remote EMEA/EU
Genpact
Napoca, Cluj, Romania
3 zile în urmă

Are you the one we are looking for?

Inviting applications for the role of Architect Process Expert - Assistant Manager - English -Remote EMEA / EU!

Ensure the delivery and execution of Project Manager Services of the Financial Shared Services Organization. Facilitate and manage communication and issue resolution between our external vendors as well as internal customers.

Responsibilities

  • Ensures that the process activities are carried-out in accordance with the solution agreed with the customer in the Design and Transition phase;
  • Ensures that the performance objectives (KPIs) / process delivery time (SLAs) set under the contract are fulfilled.
  • Designs transformation projects to deliver financial and productivity benefits to customer in accordance with the contractual clauses concluded with the client.
  • Acts as a primary point of contact for all the escalations related to the process.
  • Ensures that the team members have all the operational resources and necessary equipment (upon completion of LTO)
  • Presents the performance indicators in the operational reviews meetings, analyzes data & trends in the process, continuously implements process improvement methodologies based on Lean Six Sigma.
  • Ensures adherence to Smart Opex Framework distributes and publishes results through company’s systems.

  • Proposes and discuss with the client transformation initiatives for process improvements (such as Lean,
  • Green Belt etc.)
  • Qualifications we seek in you!

    Minimum qualifications

  • PTP working experience is a plus.
  • Basic knowledge of MS Office.
  • Good communication skills.
  • High customer service orientation.
  • Positive attitude with a focus on execution.
  • Ability to handle varied volumes of workloads and to meet targets and deadlines on time.
  • Demonstrate and foster customer focus, teamwork, accountability, initiative and innovation.
  • Preferred qualifications

  • Relevant experience in processes like : PTP
  • Team management experience relevant to the role- represents an advantage
  • Previous experience in managing processes transformation initiatives and increasing productivity
  • Knowledge about industries, such as : Pharma, high tech (represents an advantage)
  • What can we offer?

  • Attractive salary;
  • Stable job offers - employment contract
  • Work in a multicultural and diverse environment with employees from over 30 countries
  • Genpact supports professional trainings and great career development opportunities
  • Free access to our award-winning learning platform
  • Benefits such as Meal Tickets, Medical Services, Insurance, additional vacation days or partner discounts
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