Critical Incident Manager
Atos
Timisoara, Timis, DE
2 zile în urmă

PROCESS SPECIFIC

  • Coordinating critical (P1 / Major Incident) incident resolution within compound environments with complete confidence, engaging internal and external support teams globally.
  • Demonstrate the ability to own the virtual teams of technical resource from all technical areas. Driving troubleshooting and recovery with confidence and authority, reducing time to repair.
  • Ensure full engagement and focus of meaningful resolvers for impact and decision-making purposes.
  • Responsible for verifying the severity of all levels of incidents in order to execute an accurate level.
  • Responsible for building clear and accurate communication during incidents across the business, including senior and exec management levels.
  • Ability to adjust in a fast pace ever changing environment.
  • Able to perform multiple tasks simultaneously under pressure.
  • Able to work on shift / on call pattern.
  • KEY SKILLS THE INCIDENT MANAGER HAS THE FOLLOWING KEY-SKILLS :

  • Builds long-term relationships with internal / external teams;
  • Excellent English interpersonal skills (written and oral);
  • Successful delivery against commitments and deadlines;
  • A validated ability to operate across management levels, with a confident, pragmatic, influential partner management style;
  • EXPERIENCE / KNOWLEDGE CRUCIAL

  • Detailed knowledge of the theory and operation aspects of their process;
  • Operational experience in the Incident Management process is a plus;
  • Understanding of the ITIL standard methodologies;
  • Experience in a customer service environment;
  • Proficient with Microsoft Office. Experience / Knowledge Desirable
  • Relevant industry knowledge and technical skills (database administration, internet protocol, application monitoring, UNIX systems, networking, server virtualization);
  • ITIL Foundation and / or ITIL Intermediate certifications would be an advantage;
  • ServiceNow.
  • We are a company that cares about employee happiness as well as company growth. Atos offers not only a challenging and exciting workplace, but also a rewarding work experience, with competitive pay and benefits packages :

  • Training and certifications : Ongoing In-depth training with current and emerging products and technologies;
  • Flexible benefits : Medical program, Sports benefits, Lunch vouchers, Mobile phone, Laptop;
  • Compensation : Competitive salary package and relocation bonus for candidates outside West Area;
  • Extra vacation days; Join our dynamic team and you will find yourself in a multicultural and challenging environment where you will not only be using your skills and knowledge, but also grow and enrich your experience by participating in international projects.
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