Junior Operations Specialist @DARWIN
Marsh McLennan
Cluj-Napoca, Romania
‎în urmă cu 12 ore

Here at Darwin, we don’t just get the job done, we go the extra mile. We strive to achieve one extra degree in all we do.

We can do this because we have amazing people who do awesome things. Wherever we are in the world we inspire connections and take great care to make working at Darwin a rewarding and meaningful career experience.

We are now part of Mercer Marsh Benefits (MMB), a 7,000 person strong community of specialists in health, benefits and employee wellbeing.

This affords us a massive opportunity to impact the lives of tens of millions of people around the world. Darwin is changing benefits for good in eight out of the top ten technology companies in the world and has a wealth of clients across a diverse range of sectors.

More than 2 million people are already using our platform.

Our unique and innovative SaaS platform has transformed the employee benefits industry. We are fast-paced, ambitious, people-focused and on a journey to innovate and develop products that truly impact people’s lives and the market in which we operate.

Darwin2022

The Operations Specialist sits within the Provider & Automation Department (PAT) in Darwin and is responsible for capturing, and translating the provider’s specifications into Darwin documentation.

They also set out best practices & become SMEs in their respective markets.

They are expected to deliver high-quality work and learn the markets they work in, and work closely with the Product and Professional Services teams.

THE ROLE & YOUR MISSION

Technical

Follow the naming convention for all teams outputs

Maintain internal databases that capture a diverse Global market and its ability to work with Darwin

Capture the product details of Provider benefits to support streamlined implementation and service of Darwin

Translates Benefit Carrier requirements into Darwin technical specifications, capturing standard report formats, and working closely with the Darwin Technology team where required

Quality and reporting

Maintaining various databases, that capture a diverse Global market and its ability to work with Darwin

Maintain an updated status for current tasks, using the available tools (JIRA / Confluence)

Perform other job-related duties and activities as requested

Respond to ad hoc exercises and issues

Deal with workload peaks without compromising standards

Successful delivery of tasks and activities as prescribed by functional peers.

Add value to the configuration standards, by improving and creating new ones that will create efficiency for the team

Help in creating and maintaining How to pages (on the internal portal) about specific connectivity topics

Stakeholder management and Project Management

End-end delivery of small-sized projects (example : owner for meeting SLAs for 1-5 product specifications)

Initiate and manage the relationship with Global Benefit Carriers for standard products and reports, processes, documentation and troubleshooting

Works with internal and external partners (as needed) to drive efficiency, satisfaction and profitability

YOUR EXPERIENCE & VALUES

Technical

Excellent attention to detail and solid basic IT knowledge

Proven experience working on creating and maintaining technical specifications

Communication

Excellent written and verbal English communication skills

Knowledge of flexible benefits terms

Experienced in dealing with users at all levels, singly and in groups

Strong interpersonal and relationship-building skills

Project management

A commitment to quality and a thorough approach to the work

Flexible and creative ways of working, to manage effective delivery in varied, challenging situations

Ability to work on multiple tasks at any one time while maintaining high-quality standards

Ability to engage with technical subjects, capture requirements, translate these for other users and maintain documentation

Business Understanding

Proven experience in working with benefits management systems

Awareness & understanding of current client issues related to provider administration in a manner that permits interaction with clients.

Knowledge of Darwin systems, processes, and team structure well enough to analyse process gaps / improvements that can be fulfilled by changing the way we interact with Providers.

OUR PINK BENEFITS & CULTURE

An opportunity to work in a fast-growing, innovative company with lots of room for progression

A fail-friendly environment that encourages learning and initiative

A yearly budget and the opportunity to build your own flexible benefits package

25 days off + 1 extra day off on your birthday

Matching charity contributions, charity days off, and the Pay it Forward charity challenge

Pension, Life and Medical Insurance

We champion flexible working, and our mission is to help you find YOUR work-life balance, whether that's standard working, part-time working, flexitime working, compressed hours, or working from home.

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