SAP BASIS Service Consultant - Enterprise Support
SAP
Bucharest, RO
6 zile în urmă

What we offer

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work.

We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. !

POSITION SUMMARY

SAP, the Cloud Company powered by HANA, is the market leader in enterprise application software. Through its digital core SAP empowers people and organizations to work together more efficiently and use business insight more effectively.

SAP Customer Success Customer Engagement & Experience (CE&X) is recognized for its world-class customer care, its leading service and support offerings and its fast-growing business.

We strive to further improve our innovative service portfolio and our customer engagement programs, as well as increasing our delivery efficiency regardless of the deployment mode.

Our target is to increase business outcome for customers, make them more efficient and accelerate time to value. This includes all SAP solutions across all deployment scenarios (on premise, cloud, hybrid).

  • This position is within the Global Remote Service Delivery (RSD) organization, which provides SAP Enterprise Support and SAP Enterprise Support Cloud Editions customers with the relevant methodology and content to drive their innovation agenda based on industry business models requirements;
  • thus providing value realization, resulting in increased customer satisfaction, contract retention and renewals. The role of the Service Consultant Enterprise Support is to ensure excellence in regional customer delivery via the tasks and responsibilities outlined below.

    EXPECTATIONS AND TASKS

  • Work with a highly experienced team of technical experts within the CE&X Success Centers Automation & Innovation Unit
  • Perform root cause analysis and provide solutions to customers in complex environments for specific fields / areas / solutions
  • Deliver remote Continuous Quality Check (CQC) services or Expert Guided Implementation services as technical / functional expert for broad area of topics
  • Collaborate with teams in other regions and / or functions across the globe
  • Actively provide customer feedback to development based on delivery
  • Support our customers in their transformation to S / 4HANA (on premise or cloud) and / or to the Cloud
  • Be engaged on the latest technologies and SAP products
  • Be accountable for projects and services and deliver Enterprise Support services / projects
  • Drive new initiatives and activities
  • Develop new service contents, trainings, specifications and documentation
  • Find learning opportunities in daily tasks by staying curious and open to new experiences that will improve technical and functional knowledge.
  • EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES

  • Degree in Computer Science, Information Systems, Physics, Maths, Engineering or similar
  • Functional and Technology Experience in one of SAP cloud solutions, such as SuccessFactors, Ariba, CX, S / 4HANA Cloud, etc.
  • Technology : ABAP / Netweaver (Basic to Advanced knowledge)
  • Application : S / 4 HANA
  • SAP Cloud Platform or SAP Cloud Applications
  • Programming skills
  • Database skills SAP HANA
  • Proficient English
  • Technical inquisitive nature with strong analytical and problem-solving skills
  • WORK EXPERIENCE

  • 2 years experience with SAP products and technology required
  • 2 years experience with SAP HANA or SAP Cloud Applications and related areas
  • Strong customer-facing experience and business acumen
  • Proved knowledge about SAP Services & Support Portfolio
  • CONTRACT & BENEFITS

  • Employment : this is a limited 1 year contract - maternity cover - with possibility of extension
  • Competitive salary and performance bonus, transportation allowance, pension plan, medical and life insurance, lunch allowance, possibility to invest in SAP shares
  • We are SAP

    SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively.

    Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management.

    As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development.

    Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves.

    At SAP, we build breakthroughs, together.

    Our inclusion promise

    SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone regardless of background feels included and can run at their best.

    At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential.

    We ultimately believe in unleashing all talent and creating a better and more equitable world.

    SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and / or mental disabilities.

    If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team : Americas : or , APJ : , EMEA : .

    EOE AA M / F / Vet / Disability :

    Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

    Successful candidates might be required to undergo a background verification with an external vendor.

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