Change Request Manager
6 zile în urmă

Skills & Requirements

Candidate qualifications

We would enjoy working with a professional, who possess :

  • 3+ years’ experience in a customer facing, service-oriented role within an ICT environment
  • A business mindset with customer satisfaction in focus
  • Balanced communication and negotiation skills
  • Structured and analytic way of working and ability to handle several cases at the same time
  • Self-motivated team player with proactive mindset
  • Ability to make decisions and work independently
  • Fluent written and spoken communication skills in English
  • In addition, experience in one or more of the following areas is considered an advantage :

  • A technical knowledge Software as a Service (SaaS), software and infrastructure security, integration techniques from flat file to Web services, and software architecture
  • Experience with ServiceNow and Planview and / or CRM
  • ITIL and / or MSP Foundation
  • Understanding of procurement and / or financial business processes and Basware product knowledge
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