Customer Service Assistant
ROU, Bucharest
12 zile în urmă

The Customer Support Organization has an important role to play as they serve as the primary customer contact for an assigned portfolio of accounts they bring the customers, sales and business operations together.

  • Timely gather all relevant info to accurately respond to all customer queries related to : product availability, stock levels, list prices where applicable (awareness of confidentiality constraints), lead times, minimum order quantity and / or value
  • Validation and order entry of customer purchase orders within defined target
  • Ensures timely resolution of all potential roadblocks preventing order processing flowing seamlessly to fulfillment (price discrepancy, credit holds, material exclusion etc)
  • Supports all customer disputes regarding standard return transactions, defective items, damaged shipments and ensures fast resolution in collaboration with other internal departments

  • High School Diploma, or equivalent.
  • Some experience in the field.
  • Business fluent in written and spoken English, other European languages represent a plus
  • Knowledge of MS office skills (Excel, Word, Outlook, PowerPoint.

  • Experience working in a customer-facing role, preferably Customer Support in an international work environment
  • Experience using CRM / SAP and understanding CRM / ERP system business processes a plus
  • Strong team player with the ability to take ownership and follow-through
  • Flexible individual with a high level of intercultural sensitivity, able to adapt to a quickly changing

  • Relocation Provided

  • Job ID : HRD49811
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