Fusion HCM - Support Engineer
Oracle
Romania-Bucharest, District 2
‎în urmă cu 9 ore

Preferred Qualifications

Explore Oracle and become our next great hire!

If you have recently graduated a technical University and would like to start your career at Oracle you'll have the chance to work in one of the most dynamic environments, offering your expertise in supporting our global customers for Fusion HCM.

Oracle Software Support is launching a new advance team to investigate, learn the latest technology, the upcoming fusion products and influence product supportability, usability, maintenance, installation / configuration, etc.

The team will partner with development to add value in the design phase. It is a unique opportunity to not only define how Oracle Software Support will support Fusion products but also shape the product to benefit customers.

If you are excited by the notion of being able to define a group from the beginning and shape our collective future then this is the place to be.

Technical degree ., BS Computer Science / Management Information Systems / Science / Engineering / Math / Physics / Chemistry with a GPA OR (for Applications)

Troubleshooting skills, ability to analyze details and synthesize "big picture", frequently working with incomplete or ambiguous data.

Creative use of industry standard tools to aid in the diagnostic process

Java

SOAP and Web Services understanding

Ability to influence and gain cooperative relationships with wide range of audiences ranging from executives to technical specialists

Excellent communications skills

Responsibilities :

Support Engineer is expected to apply support / development / implementation experience, a deep understanding of the underlying technologies, knowledge of business processes and support processes to interact with a broad spectrum of people within both Oracle and the customer(s) encountering issues during beta and production phases.

Support Engineer is considered an emerging expert in the technical and functional areas, implementation strategies, setup, installation, configuration,

and integration technologies and influences product design by providing feedback to development.

You will be expected to master complex technical and functional areas and have the ability to suggest and / or create diagnostics and troubleshooting tools for the larger organization.

You will also be instrumental in helping to define / refine the future support processes and help prepare the larger support team for the big release.

Detailed Description and Job Requirements

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs.

This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services.

A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

As a Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-

Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products.

Your primary task will be to provide support to customers who contact the Oracle Solution Center and maintain high level of customer satisfaction while meeting guidelines (mostly through electronic means).

Able to work with general guidance from senior support engineers and management and, in some areas, may work independently.

Solutions often take time to develop through research, collaboration or problem replication.

Duties and tasks are standard with some variation. Completes own role largely independently within defined policies and procedures.

One year prior working experience with Oracle products (or at least two years related experience without Oracle products) and technical degree i.

e., BS Computer Science / Management Information Systems / Science / Engineering / Math / Physics / Chemistry with a 3.0 GPA OR functional degree + technical higher degree or in lieu of degree may substitute 4 years professional experience and professional certification (i.

e., CNE, MCSE, CPA, Oracle, etc.).

As part of Oracle's employment process candidates will be required to complete a pre-employment screening process, prior to an offer being made.

This will involve identity and employment verification, salary verification, professional references, education verification and professional qualifications and memberships (if applicable).

As part of Oracle's employment process candidates will be required to complete a pre-employment screening process, prior to an offer being made.

This will involve identity and employment verification, salary verification, professional references, education verification and professional qualifications and memberships (if applicable).

As part of Oracle's employment process candidates will be required to complete a pre-employment screening process, prior to an offer being made.

This will involve identity and employment verification, salary verification, professional references, education verification and professional qualifications and memberships (if applicable).

Location

RO-RO,Romania-Bucharest, District 2

Oracle

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