Order Management - Senior Process Associate - French
Genpact
Napoca, Cluj, Romania
3 zile în urmă

Responsibilities

  • Handling customer requests and Booking of Orders in the ERP system
  • Ensure resolution to customer requests
  • Collecting information from logistics partners and informing customers regarding availability and deliveries;
  • Checking and solving potential issues between client purchase orders (PO) and system information;
  • Making pitches with the warehouse and forwarders and efficiently lead the delivery process to ensure return of goods to the final recipient
  • Daily monitoring the assigned orders and customer requests
  • Solving issues regarding damaged goods, shipment delayed, etc
  • Handling any issues, looking for solutions along with all the parties involved
  • What can we offer?

  • Attractive salary;
  • Stable job offers - employment contract;
  • Work in a multicultural environment!
  • Various trainings (initiating, soft skills);
  • Possibility of development;
  • Benefits (Meal Tickets, Medical Services, Insurance, additional vacation days, partner discounts).
  • Qualif ications

    Minimum qualifications

  • Very good knowledge of French, min C1.
  • Communicative level of English.
  • Accounting knowledge intermediate level;
  • Similar work experience
  • Good MS Office (especially MS Excel) knowledge.
  • Analytical thinking and self-starter.
  • Encouraged qualifications

  • Personal culture and client management expertise.
  • High motivation and ability to learn.
  • Ability to work under time pressure.
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