Role purpose :
Build and maintain the logical and physical service configurations of the infrastructure located into GDC datacentres and drive Configuration Management processes and tools evolution in line with the advancements in knowledge, technology and datacentre component catalogue.
Key accountabilities and decision ownership :
Define and maintain CMDB data model and discovery strategy :
oBMC ADDM and Atrium CMDB usage, administration and troubleshooting
oDesign, develop and deploy solution based automation scripts for the tools and its related component
oBuild and deploy bash / shell scripts in order to enhance tools capability
oDownload, test and apply tools version upgrades / patches
oCreate / modify ADDM / CMDB pattern scripts in order to enhance tool capability
Assure proper integration with the build and change management processes to guarantee data completeness and accuracy.
Analyse CMDB data, identifying gaps, errors or inconsistencies in the loaded information, monitor the availability and accuracy of the infrastructure discovery tool and the data flow into CMDB
Develop, build and deliver standard and ad-hoc Configuration Management Dashboards and Reports, include defined CI details and integrate additional, relevant data sources.
Ensure the continual improvement in Configuration Management CIs definition and relationship, data models, discovery and data analysis tools, in close collaboration with Technology Architecture and anticipating the evolution of the data centre standard solutions.
Core competencies, knowledge and experience :
Detailed understanding of of IT Enterprise Technology, Data Analysis, Business Intelligence and Statistics
High standard read / write capabilities in English
Experience in a multinational environment
Must have technical / professional qualifications :
Thorough knowledge of Data Centre IT standards, processes and architecture with a focus on infrastructure configuration management
Consolidated knowledge of the following areas :
Windows / *nix / VMWare infrastructure architectures and system administration
Enterprise Class Storage infrastructures including HDS or EMC DMX, SAN switches
Database infrastructure architectures (Oracle, Sybase, MsSql)
Structured knowledge and hands-on experience in statistics, data analysis, modelling, reporting, and presentation
Business Intelligence, SQL programming
Strong understanding of ITIL
Good understanding of SOX and Security regulations