As a Kiehl’s Customer Representative (KCR) you are the face of Kiehl’s and the first point of contact with the customer. This role requires a sense of luxury as you assist the customer in finding the product or service that is perfect for them.
You will be responsible for driving retail sales within your store and working as a team to hit store targets.
The ideal candidate has :
Previous experience in a similar role and / or services field
Advanced English is a must
Good communication and interpersonal skills
Capacity to work autonomously with a self-driven attitude and strong problem-solving skills
Strong operational skills in a customer-service environmentResponsibilities : - Greets customers promptly and initiates conversation to identify needs
Ensures all customers receive the highest level of service
Handles customer feedback and communicates relevant information to Store Management
Demonstrates a sense of urgency in completing all necessary steps of customer transactions
Connects with customers by asking open-ended questions to assess customer needs and make relevant and personalized product suggestions.
Creates long-term relationships with customers and nurtures repeat business
Exhibits updated product / ingredient knowledge and application
Achieves or exceeds Store Sales Plan
Track personal productivity and be aware of own performance to goals
Ensures proper cleanliness and hygiene of all work areas at all times
Partners with Store Management to ensure all Visuals and Merchandising are current and arranged for maximum customer appeal
Responsible for assisting with inventory counts as necessary