Mobile Services Support Engineer
Orange
Bucharest, Romania
6 zile în urmă

Tehnic

How would you like to work in IT & Communication , toying with cutting edge technologies and enjoying your life? Come closer to #LifeAtOrange .

We’ll recruit you from the safety of your home and we’ll prepare you for the challenges of this period for the time being, our activity is carried out remotely.

What we're looking for

  • An analytic person which is willing to learn new things, to be able to prioritize and propose solutions for the open issues
  • Able to work comfortably in a fast-changing environment and easily interact with colleagues from different teams
  • You are all about sharing and collaboration with your teammates and like to work in a friendly environment
  • What you'll be doing

  • You will be the first level of entry in TD within the customer complaint treatment process
  • Identify the alerts of the service monitoring tools, assess the impact on mobile services, and escalate to level 2
  • Analyze the periodic reports regarding the performance of the services and treat the outliers through the fault management flow
  • Use the basic OSS commands of different sub-systems which are composing the architecture of mobile voice and data services
  • What you need to know / have

  • Basic knowledge regarding the architecture of mobile voice and data services
  • Basic knowledge of a voice and a data session flow
  • Windows operating system
  • Operate applications based on Java
  • Basic knowledge about ticketing tools, CRM tools
  • Experience in a similar position is a plus
  • Working language(s) : Romanian and English
  • Education : Telecom degree or experience in service assurance domain
  • What's in it for you

  • Performance Bonuses based on your results & the company’s;
  • Loyalty Bonuses, if you extend your stay;
  • Electronic Meal Tickets - as you imagine;
  • Medical & Life insurance for you - facilities for your family, too;
  • WFH & Flexible hour;
  • Professional GSM subscription;
  • Personal GSM subscription, also because we believe in communication! ;
  • Special grants on Smartphones & devices; discounts for Orange products & services;
  • Development Platforms - Orange Learning, Trainings, Career Counselling, Coaching & Career plan mentoring;
  • Wellbeing Programs we support your Zen & more!
  • Come & work for a #TopEmployer company. You could be part of an organization where great colleagues and team spirit support your professional development.

    Apply and let’s have a remote-talk.

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