FMW Identity Management Expert - Bucharest
Oracle
Bucharest, RO,Romania, RO
2 zile în urmă
Job Description - FMW Identity Management Expert - Bucharest (20000EQK)

Job Description

All over the world, people's lives are better because of Oracle. Want to make a difference? Join our company of change-makers.

From Oracle to culinary school and back again. Bonnie Carlson Kaypaghian uses the skills she learned to create recipes for her daughter’s Type 1 Diabetes and has written a cookbook to share with the world. #LifeatOracle

Preferred Qualifications

ACS is looking for Engineers skilled and with real experience on Fusion Middleware technology, mainly on Identity and Access Management and Directory Services. These engineers will join the Fusion Middleware Expertise Center, a team that centrally delivers proactive and reactive services for any country across the globe.

Advanced Customer Services (ACS) is an organization providing tailored mission critical support services for the full Oracle Product Stack. ACS understands the customer's needs and helps them to increase availability, improve performance, mitigate risk and save cost. 

ACS Engineers have the mission 

  • to develop and manage the technical relationship with a designated account(s) in order to maximize the value of Advanced Customer Support to the customer, 
  • to develop and maintain trusted relationships with the other Oracle contacts within designated account(s) and relevant third parties, 
  • to act as the technical primary point of contact for Oracle Support and 
  • to safeguard customer satisfaction, and renewal, through quality delivery and added value.
  • RESPONSIBILITIES: 

  • Delivering high quality technical results to ACS Customers;
  • Ensuring adherence to internal methodology, tools and quality standards;
  • Identifying required/recommended actions on Customer systems as main output of service delivery, based on own knowledge and experience;
  • Understanding customer requirements and based on own skills and experience, being able to design the proper architecture using the most appropriate products and design a technical plan to integrate them and implement the technical solution.
  • Analyzing, troubleshooting and solving whenever feasible, the issues the customer may face using Oracle products.
  • Escalating at the right time customer issues to Technical Account Manager where relevant;
  • Active participation on Services development;
  • Active collaboration with other engineers in the team or in other teams, to share knowledge, experiences and others, which can benefit ACS Business results.
  • SKILLS :

  • Identity Manager
  • Access Manager
  • Entitlements Server
  • Enterprise SSO
  • Adaptive Access Manager
  • Identity Federation
  • Internet Directory; Directory Server; Oracle Virtual Directory
  • WebLogic Server
  • IDCS (Identity Cloud Service) and CASB
  • Experience in Oracle Cloud Infrastructure and other Cloud platforms
  • Experience in development of OIM customizations
  • Experience in integration with Applications and other Oracle products
  • REQUIREMENTS

  • University Degree;
  • Fluent English (French; Spanish and German will be also valued)
  • Availability to travel and work onsite at customers
  • Availability to work 24x7
  • Based in Bucharest
  • Detailed Description and Job Requirements

    As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

    As a Senior Systems Engineer, you will interface with the customer*s IT staff on a regular basis. Either at the client*s site or from a remote location, you will be responsible for resolution of moderately complex technical problems related to the installation, recommended maintenance and use and repair/workarounds for Oracle products. You should be highly experienced in some Oracle products and several platforms that are being supported. You will be expected to work with only general guidance from management while advising management on progress/status.

    Job duties are varied and complex utilizing independent judgment. May have project lead role. Because of substantial customer interfacing, a demonstrated ability to work with customers on an independent basis with exceptional communication skills, while consistently achieving the highest levels of customer satisfaction is essential. A Bachelor*s degree in Computer Science, Engineering or equivalent experience is preferred with five years related experience. Experience with Oracle*s core products, applications, and tools is important.

    As part of Oracle's employment process candidates will be required to successfully complete a pre-employment screening process. This will involve identity and employment verification, professional references, education verification and professional qualifications and memberships (if applicable).

    Job

    :Support

    Travel

    :Yes, 25 % of the Time

    Location

    :RO-RO,Romania-Bucharest

    Job Type

    :Regular Employee Hire

    Organization

    :Oracle
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