CS&DP Team Leader
Electrolux
Romania
92 zile în urmă

POSITION DESCRIPTION :

Customer service and Demand planning team leader (Bucharest)

Objectives :

Leading customer service & demand planning function with the purpose to create a preferred partnership with retailers, by creating the simply outstanding customer experience.

At the same time minimizing costs / NOWC both for a preferred partner and Electrolux.

Key Responsibilities :

  • Functionally responsible for customer service & demand planning in sales division;
  • Coordinate & lead team of customer service specialists & demand planner (however, without direct reports);
  • Drive different processes, like Integrated business planning process together with GM, CCS, sales team, product lines, controllers, marketing
  • Drive process optimization & waste reduction in customer service area
  • Managing product availability improvement (UFR PA) and direct delivery execution
  • Managing trade survey process and driving governance model accordingly;
  • Using different tools in customer service & DP area (SAP, APO, IOS, CRM, etc)
  • Driving cost of service optimization (customer segmentation, direct deliveries growth, etc)
  • Working in a matrix environment
  • Driving product exchange & RAD (returns & damages) process optimization
  • Education & Work Experience :

  • Solid experience (>
  • 5 years) in customer service, demand planning or supply chain

  • Proven track record of delivering results
  • Knowledge :

  • Business understanding and market knowledge
  • Good SAP knowledge
  • Good English, both written and spoken
  • Apply to :

    teodora-patricia.pop electrolux.com

    http : / / career.electroluxgroup.com /

    COMPANY DESCRIPTION

    Electrolux shapes living for the better by reinventing taste, care and wellbeing experiences, making life more enjoyable and sustainable for millions of people.

    As a leading global appliance company, we place the consumer at the heart of everything we do. Through our brands, including Electrolux, AEG, Anova, Frigidaire, Westinghouse and Zanussi, we sell more than 60 million household and professional products in more than 150 markets every year.

    In 2017 Electrolux had sales of SEK 122 billion and employed 56,000 people around the world. For more information go to www.electroluxgroup.com.

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