Technology Lead-ITSM Process Lead /Problem Manager - CIS NGE - Romania
Infosys BPM
3 zile în urmă

Job Description

Why should you join Infosys Cloud, Infrastructure & IT Security practice?

Infosys has a mature and rapidly growing Cloud, Infrastructure and IT Security (CIS) Practice Unit. Infosys’ cloud services are designed to help organizations make the right choices in maximizing returns from their cloud investments.

Our understanding of legacy infrastructure and applications allows us to deploy and manage solutions that coexist on premise and on the cloud.

Infosys Cloud Infrastructure and IT Security services vision is to Industrialize Service Delivery, Modernize IT and Digitize ecosystem for our customers.

CIS offers services to our customers for managing their core Infrastructure and providing Enterprise IT transformation around Infrastructure and Cloud Ecosystem.


  • Responsible for implementing the Process and for continuous process improvements.
  • Identify Problems and determine Known Errors.
  • Perform Root Cause analysis for all the identified problems.
  • Coordinate for corrective actions to resolve the Known Errors.
  • Advise appropriate corrective action through Change Management.
  • Provide governance reports, trend analysis and make sure the contractual agreements with the customer are met
  • Qualities :

  • Technically skilled.
  • Possess strong communication skills with confident and clear communication.
  • Able to understand business requirement and translate to technical requirements
  • Certifications :

    ITIL V4 Foundation External Certification / Internal Certification

    ServiceNow Problem Management


    Project Management (PMI / Prince 2)

    Any Programming language certification (optional)


    State / Region / Province


    IT Service Management


    Domain(IBPO) Analytics- Technology Cloud

    IL Romania

    Raportați această lucrare

    Thank you for reporting this job!

    Your feedback will help us improve the quality of our services.

    Email-ul meu
    Făcând clic pe "Continuă", acord nevoo consimțământ de a procesa datele mele și de a-mi trimite alerte prin e-mail, așa cum este detaliat în policyApplicația de confidențialitate a lui neuvoo. Pot să-mi retrag consimțământul sau să mă dezabonez în orice moment.