Technology Lead-ITSM Process Lead /Problem Manager - CIS NGE - Romania
Infosys BPM
Bucharest
3 zile în urmă

Job Description

Why should you join Infosys Cloud, Infrastructure & IT Security practice?

Infosys has a mature and rapidly growing Cloud, Infrastructure and IT Security (CIS) Practice Unit. Infosys’ cloud services are designed to help organizations make the right choices in maximizing returns from their cloud investments.

Our understanding of legacy infrastructure and applications allows us to deploy and manage solutions that coexist on premise and on the cloud.

Infosys Cloud Infrastructure and IT Security services vision is to Industrialize Service Delivery, Modernize IT and Digitize ecosystem for our customers.

CIS offers services to our customers for managing their core Infrastructure and providing Enterprise IT transformation around Infrastructure and Cloud Ecosystem.

Responsibilities

  • Responsible for implementing the Process and for continuous process improvements.
  • Identify Problems and determine Known Errors.
  • Perform Root Cause analysis for all the identified problems.
  • Coordinate for corrective actions to resolve the Known Errors.
  • Advise appropriate corrective action through Change Management.
  • Provide governance reports, trend analysis and make sure the contractual agreements with the customer are met
  • Qualities :

  • Technically skilled.
  • Possess strong communication skills with confident and clear communication.
  • Able to understand business requirement and translate to technical requirements
  • Certifications :

    ITIL V4 Foundation External Certification / Internal Certification

    ServiceNow Problem Management

    COBIT(optional)

    Project Management (PMI / Prince 2)

    Any Programming language certification (optional)

    Romania

    State / Region / Province

    Domain

    IT Service Management

    Skillset

    Domain(IBPO) Analytics- Technology Cloud

    IL Romania

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