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MissionThe Operational Account Manager (OAM) is responsible for the day-to-day servicing of Wholesale Banking clients. He or she works in close cooperation with other support departments, Operations, the Relationship Manager and TS Sales.
The OAM manages client expectations and delivers high quality timely service in the operational relationship with the client.
Your day-to-dayJointly responsible for handling day-to-day service (e.g. status of payments, account opening, update client files) and implementation requests (e.
g. new accounts to be added to a channel) of a portfolio of Wholesale Banking clients Perform the intake of service requests, analyze and take ownership to solve it within the defined target throughput timesCoordinate requests in case other parties or stakeholders need to be involved Manage client expectations by communicating regularly and escalate in order to meet the deadlines Together with the team, plan the total workload in a structured way and set a team target during the daily stand-
upCome up with ideas and take action to continuously improve services during team improvement sessionsDeliver input for client reviews towards TS Sales and Relationship ManagerWhat you bring to the team?
A passion for direct contact with clients and eager to understand the questions behind a service requestProblem solving skills and the ability to take ownership of service requestsFlexibility and adjusts easily to new circumstancesAnalytical skills with good sense for detailsCooperates well with team members, and different types of internal stakeholdersUnderstands and acts in accordance with the WB three lines of defense modelIs a team player