KEY RESPONSIBILITIES :
Acceptance & verification of orders sent by e-mail, in SAP or in WEB store.
Quotation creation and tracking according to specifications
Opening of a sales order in SAP using the above mentioned order data and the given definitions of order types and delivery priorities.
In case of delivery times deviating from the customer's requested date, clarify with scheduling, if necessary, whether suppliers can deliver earlier.
If necessary, clarify with the customer whether a later delivery date is permissible.
Generation of order confirmation via SAP and dispatch by direct printout from SAP or by e-mail.
Carrying out regular backorder processing (e.g. checking / rescheduling order items).
Communication with the customer (verbal and written) mainly in English (e.g. in case of queries regarding delivery date or technology)
Creation / reading of logistic KPI.
Participation in regular videoconferences with the different Combibloc companies, partly in English and German language
Participation in team meetings / workshops
Providing technical input, taking into account the current and implemented processes in the area of spare parts management
Processing of the tasks taken over for the specialist department
Identifying and clarifying problems from the department's point of view
If necessary, documentation of process steps and problems as a basis for decision-making for project managers.
YOU BRING THESE SKILLS, EXPERIENCE & EDUCATION :
1-2 years' experience in a similar position
ERP knowledge, SAP knowledge is an advantage
Good Microsoft Office knowledge : (Outlook, Excel, Word)
Fluent level in German & English
Adaptive to changes
Ability to work individually and together with the team
Capable to work under pressure