Who we are :
Open-minded intellectuals who embrace emerging technologies on our mission to create innovative Software Engineering Solutions that will impact millions of users around the world.
We are looking for :
Wir warten auf dich! Your keen eye for details and customer-centric approach will play an essential role in our mission to deliver outstanding solutions.
What you will do :
Provide initial remote technical software & hardware support; Analyze problems, understand problem impact on clients’ businesses, while applying problem-solving techniques;
Respond to client queries and provide timely resolutions to client issues; Maintain good client relationships even in harsh situations;
Act in international software support delivery processes and environments; Respond to requests for technical assistance in person, via phone or electronically;
Consistently communicate with customer and supervisors to have the issues solved; Redirect problems to the optimum resource;
Stay informed with system information, changes and updates; Ensure that the process conformity and SLAs are accomplished;
What you must have :
Fluency in German & English (both written and verbal); Problem-solving skills; Excellent communication and listening skills;
Strong communication and teamwork skills; Fast learning capabilities; Availability to work in shifts.
What's in it for you :
Extended compensation and benefits package; Continuous learning opportunities to enhance your professional and soft skills;
A great working environment with people who put their heart, mind, and soul into everything they do and understand the importance of team spirit.
We really welcome open-minded and committed people :
Eager to take on new challenges and learn new things;
Who put their heart, mind, and soul into everything they do;
Who enjoy sharing knowledge and understand the importance of team spirit.