IT Support Specialist with German
SII Group
Bucharest, Romania
4 zile în urmă

Who we are :

Open-minded intellectuals who embrace emerging technologies on our mission to create innovative Software Engineering Solutions that will impact millions of users around the world.

We are looking for :

Wir warten auf dich! Your keen eye for details and customer-centric approach will play an essential role in our mission to deliver outstanding solutions.

What you will do :

  • Provide initial remote technical software & hardware support; Analyze problems, understand problem impact on clients’ businesses, while applying problem-solving techniques;
  • Respond to client queries and provide timely resolutions to client issues; Maintain good client relationships even in harsh situations;
  • Act in international software support delivery processes and environments; Respond to requests for technical assistance in person, via phone or electronically;
  • Consistently communicate with customer and supervisors to have the issues solved; Redirect problems to the optimum resource;
  • Stay informed with system information, changes and updates; Ensure that the process conformity and SLAs are accomplished;
  • What you must have :

  • Fluency in German & English (both written and verbal); Problem-solving skills; Excellent communication and listening skills;
  • Strong communication and teamwork skills; Fast learning capabilities; Availability to work in shifts.

    What's in it for you :

  • Extended compensation and benefits package; Continuous learning opportunities to enhance your professional and soft skills;
  • A great working environment with people who put their heart, mind, and soul into everything they do and understand the importance of team spirit.

    We really welcome open-minded and committed people :

  • Eager to take on new challenges and learn new things;
  • Who put their heart, mind, and soul into everything they do;
  • Who enjoy sharing knowledge and understand the importance of team spirit.
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