Define Client Technical Solution Design Strategy
Bid / Sales Support : Supports the presales phase of deal pursuit. Assists with the preparation and delivery of service contract proposals, bids and tenders.
Service and Technical Design Authority : Takes responsibility for all solutions, components / integrations input to solution design.
Responsible for Proof of Concepts, Early Transition and Support handover activities. Shapes and architects the solution and technical proposals working with partner(s) where relevant.
Solution Authority Governance : Takes responsibility for all input to solution design as well attending all related governance and exceptions meetings through the bid process.
Cost and Risk : Defines the approach to solution development, controlling scope and the work of the design in order to ensure an acceptable cost structure.
Able to articulate the entire service and technical architecture to a client or partner on a technical and business level, clearly identifying benefits, risks and cost.
Business Development : Establishes customer requirements for the technical and service elements building strong relationships with relevant stakeholders in Xerox, customer IT organizations and partners.
Requirements and Design : Designs innovative solutions, within the context of the total service solution, and where required, can manage the work of different specialists including partners and third parties - contributing to the design and implementation.
Due Diligence : May be responsible to lead the technical or service due diligence phase of bid pursuit and to validate and revise the proposed architecture as necessary.
Integration : Co-ordinates and engages the supporting shared services (e.g. Global Delivery Centres) and service delivery teams - as well as partner input where relevant - to develop seamless end to end technical architecture for customers.
Contracting and Risk : Supports creation or updates to Statement-of-Work, Supplier-Statement-of-Work, Contract Schedules and identifies risk and associated mitigation.
Practice Development :
Updates and improves standard technical architect methodologies based on learning and customer requirements / feedback. Promotes knowledge sharing with other stakeholders
Candidate Education and Preferred Skills :
Minimum Bachelor’s Degree in relevant subject
Minimum 5 years’ experience in Print or related IT sector role
Presales experience desirable
Strong technical background and proven ability to learn new skills and technology efficiently to a high subject matter expert’ skill level
Proven good all-round IT knowledge and background inc. but not limited to Networking, Security, User Computing, Cloud and Virtualisation, Creation and use of test environments
Excellent MS Office Skills Excel, PowerPoint, Word and Project
Proven excellent troubleshooting skills and ability to think outside of the box when solutioning
Proven and demonstrable - analytical and methodical approach
Ability to work effectively as alone or as part of a team
Customer facing with excellent communication skills and proven ability to communicate at all business levels to C-level.
Desirable knowledge of any of the below technologies :
Equitrac / Control Suite-Kofax, Ysoft SafeQ, OptimiDoc, Xerox Workplace Solutions, Docushare and Docushare Flex)