Customer Planning and Reporting Specialist
F. Hoffmann-La Roche Ltd
10 zile în urmă

Key Responsibilities :

  • Propose service plan based on newly installed system and preventive maintenance in collaboration with the Service Engineers
  • Receive and centralize customers calls for the service department
  • Update and improve the database of the department instrument installed data base, performing back office tasks in SAP & Rexis
  • Verify daily the open order for spare parts and consumables for the instruments; prepare and centralize orders, send them to the client
  • Centralize and send the spare parts orders to Procurement responsible
  • Reception of ordered spare parts and send back to Global the returned spare parts
  • Monitor the spare parts inventory
  • Issue and prepare specific documents required by Service and Customer Support Department, customers and Sales Representatives.
  • Centralize and monitor the service reports maintenance and interventions.
  • Centralize and monitor the installation reports regarding the installation of Roche instruments scanning and archiving on Roche local server (public)
  • Create offers and contracts based on SOPs; monitoring the offers and the contracts from signature and archiving perspective.
  • Key Competencies :

  • University studies (technical studies might be an advantage).
  • Minimum 1 year relevant experience in similar activities
  • Good written and spoken English
  • Good MS Office knowledge
  • Teamwork and collaboration skills : has consistently excelled in cross-functional teams
  • Analytical and problem-solving skills
  • Organizational skills and time management : can priorities multiple tasks and goals to ensure timely and high-quality accomplishment
  • Excellent communication skills
  • At Roche, 94,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-
  • focused healthcare groups. Our success is built on innovation, curiosity and diversity.

    Roche is an equal opportunity employer.

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