German speaking Remote Technical Support Specialist
Multilingual Jobs Worldwide
Iasi, Romania
6 zile în urmă
source : Europe Language Jobs

Description

Our partner is a next-generation global technology company that helps enterprises re-imagine their businesses for the digital age.

Their technology products, services, and engineering are built on four decades of innovation with a fantastic management philosophy, a strong culture of invention and risk-taking, and a relentless focus on customer relationships.

We seek out the best Tech talent in the industry for them and they offer our candidates phenomenal career opportunities within one of the largest IT companies around. Join them!

Responsibilities

Provide remote escalated support to printer customer :

Handle inbound calls (escalated calls from Tier-2) / direct calls from field support engineers

Resolve issue and communicate to customers through outbound calls

Redirect calls to field engineering support if a field support visit is required

Resolve the tickets within stipulated SLA

Simulate customer issues, troubleshoot and provide resolution to customer reported issues

Troubleshoot / Configure the devices remotely and resolve the issues

Activities included but not limited to identification of the issues at system level (hardware, software)

Use knowledge base effectively to resolve tickets and also contribute with new articles for knowledge base

Requirements

1+ Years industry experience in product support (Field and / or remote support) for IT industry

Fluency in English (C1 / C2 level) and German (C1 / C2 level)

Proven record of high achievement in customer service role

Clear written and oral skills

Ability to communicate with empathy.

Strong abilities towards SLA compliance.

Strong technical support capabilities on IT products / devices.

Experience on Multi-functional printers it is an advantage.

Strong troubleshooting and problem-solving capabilities.

Decent remote configuration and troubleshooting capabilities.

Good documentation skills.

Decent remote configuration and troubleshooting capabilities.

Good documentation skills

Industry stand certificate Comp TIA A+ (Preferred but not required)

The Ideal Candidate

Strongly self-motivated to learn new skills to fulfill basic position requirements, to become an expert in the position over an extended period of time, and to progress within the organization

Able to be self-aware and conscientious of meeting all personal, team, & organization metric targets

Excellent team player with a committed approach to teamwork and customer responsibilities

Able to maintain and project a helpful and courteous attitude in any circumstances

Highly resilient under pressure and adaptable to unforeseen work demands

Offer

A role in which your IT heart will sing

A highly competitive salary (23-28K Euros)

A fixed, long-term contract to protect you in these unprecedented times

Relocation support to Iasi, Romania

25 days of paid annual leave

Career Progression Opportunities

Well-rounded Health and Life Insurance Packages

The Location

The cost of living in Iasi, Romania is 5% less than the average cost of living in Romania. Cost of living is calculated based on accumulating the cost of food, transportation, health services, rent, utilities, taxes, and miscellaneous.

Iași, also referred to as Jassy, is the second largest city in Romania and the seat of Iași County. Located in the historical region of Moldavia, Iași has traditionally been one of the leading centres of Romanian social, cultural, academic and artistic life.

Known as The Cultural Capital of Romania, Iași is a symbol in Romanian history.

Are you our new IT professional? If so then send your CV to us today!

I look forward to hearing from you soon and wish you a great day.

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