R&D Support Engineer
Signant Health
Iasi, RO
6 zile în urmă

Role Overview

R&D Support Engineer - Remote, Romania

Want to make a difference? Interested in booming healthcare industry? Are you seeking a meaningful role that positively impacts millions of lives?

We at Signant Health are pioneers in digitalizing patient information collection in clinical trials.

We are looking for a R&D Support Engineer. You will work full-time in a dynamic environment that provides continuous challenges and opportunities to grow and expand your knowledge in new areas.

Our TrialMax® software platform is the market-leading eCOA (Electronic Clinical Outcome Assessments) solution for clinical trials.

Patients, clinicians and caregivers around the world use this platform daily to report outcomes in clinical trials by using mobile devices and personal computers.

The regulated nature of our business is challenging, but you will soon learn this exciting new world with the help of our domain experts.

Please visit our website to find out more about the company.

Key Accountabilities / Decision Making & Influence

  • Investigates and resolves infrastructure and application incidents from production and pre-production environments which are escalated to R&D
  • Collaborates with Product Management, Operations teams and R&D teams to ensure high quality support services for internal customers
  • Assists, manages and triages incidents and service requests for R&D support
  • Determines root cause of issues
  • Verifies that all necessary requirements, incident details, sample data, and other supporting information is provided with each incident or service request submitted
  • Possesses or quickly gains detailed knowledge of the company’s products to effectively document and support the products
  • Tracks progress of R&D support tickets with a focus on meeting delivery deadlines
  • Collaborates with R&D teams for ensuring the appropriate resources are engaged for timely action and proper traction
  • Communicates proactively request status to internal customers
  • Provides data and reporting R&D support tickets status as needed
  • Helps to manage overall prioritizations between production incidents / problems, releases, and new products implementation
  • Helps to develop and implement the overall management process for the incident management
  • Advises management on situations that may require additional support or escalation
  • Follows up with internal customers to identify areas of improvement
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