Real Time Analyst
Amazon
Bucharest, România
5 zile în urmă
source : Wizbii

DESCRIPTION

Amazon introduced the first Kindle in 2007 at that time, it offered 90,000 eBooks and sold out 5.5 hours after the announcement.

Since then, we have expanded to become the best-selling e-reader family in the world. We have also produced groundbreaking devices like Fire tablets, Fire TV, and more recently Amazon Echo and Alexa, the voice service that powers Echo and other devices so customers can play music, control their smart homes, and get information, news, weather, and more, using just their voice.

The Alexa Data Services (ADS) organization provides data creation, curation, and analytics services to help develop, test, and train the Alexa AI.

We work closely with internal customers like Machine Learning Science modeling teams, providing the critical data they need to improve Alexa's Automatic Speech Recognition and Natural Language Understanding models and domain features.

Come build the future of the voice recognition for Alexa with us.

Job Mission

We are hiring a Real Time Analyst. To be successful in this role, you will need to understand changes quickly in response to internal customers' requests and change workflows accordingly.

Driven by your creativity, you are a recognized analytical problem solver. Your ability to concentrate and your high attention to details help you deliver high-

quality work as well as maintaining strict confidentiality and follow all applicable Amazon policies for securing confidential information.

Your excellent communication, planning and time management skills combined with your customer-focused mindset and bias for action help you support several projects at one time, and re-prioritize as necessary.

As a Real Time Analyst, you are not afraid of dealing with ambiguity and you are ready to embrace the challenge of minute-

to-minute changes. Your ability to influence across job levels with both internal and external partners enables you push back, foresee potential issues, and advocate for relentless improvement.

You are comfortable with conducting root cause analysis to implement corrective actions.

In this role, you will

  • Support the delivery of service levels, and productivity targets for the site and marketplaces you support. You will participate in weekly review discussions.
  • Be responsible for the assignment of tasks to the operations by optimizing the usage of workforce.
  • Manage the development of global standards (Average Handle time, Non-Productive Time, Shrinkage, Attrition) for ADS planning ensuring that all changes successfully inter-
  • operate with existing operational processes.

  • Work with operational and support teams to effectively plan short term non-productive time
  • Work closely with data associates and team managers to pro-actively identify issues and take appropriate actions to minimize impact.
  • Drive special projects designed to maximize efficiency and increase production and quality.
  • Track and reports progress on key metrics specific to functional area
  • Conduct regular audits of activities related to functional area and educates the team on quality errors (if applicable)
  • Use data to drive decisions related to operational issues and highlights issues to negotiate with customers on the nonstandard expectation with manager's engagement / support
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