Description : We’re at the beginning of a new chapter in our story as Bertelsmann and Saham’s customer experience businesses come together to create a new force in the industry Majorel.
Majorel brings together Bertelsmann and Saham group’s worldwide customer experience businesses, including Arvato CRM Solutions, Phone Group, ECCO Outsourcing and Pioneers Outsourcing.
Majorel designs, delivers and differentiates customer experience on behalf of some of the world’s most respected companies.
It provides classic customer communication as well as digital solutions such as social media and online communications, automated interaction and AI, analytics, self-
service and other customer lifecycle solutions.
The group has combined annual revenues of €1.2bn and over 500 clients globally across many industry sectors.
It has more than 48,000 people in 28 countries worldwide, with market-leading positions in Europe, Middle East and Africa, while also having a strong presence in Asia and the Americas.
To provide support to clients by telephone / email;
To diagnose and solve client software problems;
To monitor the files being resolved and to contact the clients if necessary;
To test the products in the possession and to offer the clients solutions;
To identify and escalate the urgent situations that require an immediate solution;
Easily accumulate new software information;
To communicate regularly with the Team Leader and the Coach of the team;
Respecting the rules and procedures of the company regarding the standards of security and data protection; Requirements :
Excellent spoken and written communication skills in German
English proficiency at the beginner - medium level;
Minimum knowledge in Windows and Android operating system;
Technical knowledge and analytical capacity in solving problems;
Excellent communication and customer communication skills;
Student or graduate faculty with a foreign language profile or technical profile;
Teamwork spirit; Offer : Annual fixed bonusesAttractive rewards and additional performance-based bonusesFull private medical insurance & discounted prices for the dependents of the employeeChildbirth supportOnline library access for passionate book readersHealth & Nutrition : Health and wellness services the officeVarious discounts for gym classes & other recreational activitiesFree development training, for both personal and professional purpose, via our E-
Learning platformMulticultural and enthusiastic work environmentAccess to the company’s cultural events including well-known festivals in RomaniaLunch voucher