Technical Operations Lead – Manager – English
Genpact
Bucuresti, Romania
5 zile în urmă

Responsibilities

  • Guide and influence successful delivery of service in accordance with service level agreements / contracts / user experience / leadership guidance implementing a process for tracking progression from goal setting, mid-year reviews and end of year evaluations to support individual, team and organizational performance
  • Always practice proactive communication on all the ongoing efforts as well as risk & mitigation plans required. All the efforts, approvals & communications have been documented
  • Creating performance dashboards with defined KPI’s, means of measurement and review the same in regular service review meetings with stakeholders
  • Analyzing the monthly trends and sending reports to Customers including providing regular updates and RCA’s
  • Tracking the Budget of the Function and identify areas of Cost Saving / Optimizaion
  • Responsible for Improving Change Management metrics
  • Hosting / Chairing the Change Control Reviews
  • Finding the scope improvement by initiating the Lean / Six Sigma projects to add the efficiency in to Change Mgmt process
  • Work closely with the domain Leads to identify and implement Service Improvements in Change Management
  • Track and manage risks, issues, actions related to Change management.
  • Key Technical Requirements

  • Must have experience in designing / implementing / Managing solutions in common compute areas like Active Directory, O365, Virtualization, Proxy, EUC, Systems Management Tools, Cloud services
  • Exposure / Understanding of Infosec tools like AV, DLP, Patch Management, Vulnerability Management etc.
  • Candidate must have worked / handled major IT projects and delivered end to end
  • Understanding of Ticketing system and associated changes impacting functional operations
  • Understanding of Scripting / Application packaging / Automation tools
  • Conceptual Knowledge of Desktop Virtualization products
  • Experience of Infrastructure Services Management
  • Qualifications

  • Bachelor's degree in Computer Science or equivalent subject
  • Preferred qualifications

  • Strong Leadership / Team Building / Decision Making attribute
  • Must have leveraged analytics, Knowledge management, technology / Automation
  • Demonstrated success in managing delivery operations in a global model with more than 10K FTE running in a 24x7 model.
  • Expertise in Defining Process and ensure the implementation within the Service Delivery Organization; exposure to ITIL Best Practices is necessary
  • Must have led multiple teams of at least 25 people in past
  • Excellent verbal and written communications
  • Excellent in Coordination with cross functional teams and vendors for evaluation / rollout of new technologies
  • Innovative and solutioning attitude
  • What we can offer

  • Attractive salary;
  • Stable job offers - employment contract
  • Work in a multicultural and diverse environment with employees from over 30 countries
  • Genpact supports professional trainings and great career development opportunities
  • Free access to our award-winning learning platform
  • Benefits such as Meal Tickets, Medical Services, Insurance, additional vacation days or partner discounts
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