As our Operations Engineer you will be responsible for monitoring the IT infrastructure and services.
What you will do
Identify, log and escalate incidents to the correct department according to the procedures;
Provide first level support for requests received through chat, phone and service desk tickets;
Handle second level support tasks and route them to the correct department when needed;
Responsible for the process of user creation / departure;
Responsible for Active Directory administration (security groups, access rights management);
Responsible for managing Exchange processes (mailbox creation and administration, distribution groups, access rights management);
Good verbal and written English communication skills;
Willingness to work in shifts to cover a 24 / 7 schedule, including night shifts, national holidays and weekends; Willingness to learn new IT skills and knowledge.
Experience with Microsoft Office software, desk / ticketing system, documentation / knowledge base system.
Basic experience with IT processes like ITIL or related practices, also Active Directory and Exchange is a plus.
Networking knowledge (Network protocols, VPN, routing) is a plus.
Experience with multiple (recent) Windows versions is a plus, also Windows Server or Linux experience is a plus.
Experience with incident handling and working with 2nd line team and 3rd party team is a plus
vidaXL as employer
vidaXL is a dynamic and international company that stimulates curiosity, passion and personal development. vidaXL applauds thinking big and taking on new challenges.
Come by to meet our colleagues and to see the teams of professionals in action. All our colleagues have different backgrounds, but they have at least a few things in common ambition, job satisfaction and the optimal use of skills.
Want to join us?
We are looking forward to receiving your online application. Please don’t hesitate to contact our recruiter Andrei Ceranu / a.
ceranu vidaXL.com / +40 760 257 539 for more information.
vidaXL Center SRL RAMS Business Center Dudesti-Pantelimon 42 Sector 3 Bucharest Romania