Senior Consultant (f/m) VIP Support
MHP - A Porsche Company
Timisoara
5 zile în urmă

Tasks

  • Support for VIP customer issues such as solving usage problems and fulfilling service requests that need IT involvement, via phone & email
  • First point of contact for Helpdesk 1st and 2nd Level End User Support
  • Determining the best solution based on the issue and details provided by customers
  • Availability for business trips; 1 business trip / month
  • Fully dedicated to this project
  • Qualifications

  • Helpdesk 1st and 2nd Level experience mandatory, as the job entails both
  • Customer-oriented and patient to deal with difficult users
  • Very good troubbleshooting skills and able to communicate effectively to understand the problem and explain its solution
  • Good understanding of computer systems(Windows and MAC), mobile devices, printing and other tech products
  • Excellent communication skills
  • Basic Active directory and M knowledge
  • Windows OS troubbleshooting and management
  • Nice to have :

  • MS exchange, Intune, DSM, Mobile Iron, iOS
  • Knowledge and experience of customer service practices
  • ITIL awareness
  • At a Glance

    ENABLING YOU TO SHAPE A BETTER TOMORROW

    Functioning as a technology and business partner, MHP digitalizes its customers’ processes and products, and guides them through IT transformations along their entire value-creation chain.

    MHP is a digitalization pioneer for the mobility and manufacturing sectors with expertise that can be transferred to a wide range of industries.

    MHP is also a premium partner to thought leaders on the path to a better tomorrow.

    MHP serves over customers worldwide, including large corporations and innovative SMEs. MHP advises on both operational and strategic issues, offering proven IT and technology expertise as well as specific industry know-how.

    MHP operates internationally as OneTeam with headquarters in Germany and subsidiaries in the USA, UK, Romania, and China.

    MHP has been shaping the future alongside its customers for 25 years. The MHP team of over 3, employees is united by the company’s promise of excellence and sustainable success.

    This promise continues to drive MHP today, tomorrow, and in the future.

    MHP : DRIVEN BY EXCELLENCE.

    Exclusive look behind the scenes

    Consulting is an extremely diverse field, with no two days the same. Every week presents new challenges. That’s not advertising speak - it's the truth.

    We’re proud of our achievements, and share them online. Take a look at our online channels for a taste of current events, expert interviews, videos, specialist articles and photo galleries.

    How to apply?

    With MHP you have a hand in shaping tomorrow, today. Apply now on our . Please include documents like resume, references and project list (if applicable).

    By the way, our recruiting team will review your application both in the context of the specified job, and also cross-departmentally.

    This way we can evaluate whether there is a suitable position for you anywhere at MHP.

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