FastTrack Consultant for Compliance
Microsoft
Bucharest, Bucharest, Romania
4 zile în urmă

Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day.

In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission.

With over 15,000 employees worldwide, the Microsoft Customer Experience and Success (CEnS) organization is responsible for the strategy, design, and implementation of the Microsoft end-to-end customer experience.

This newly expanded organization reflects the Microsoft ambition to be known as a customer experience company, ensuring our Microsoft mission to empower every person and every organization on the planet to achieve more is enabled by delighting customers and consistently exceeding their expectations in every interaction through a connected customer experience.

Microsoft has a tremendous opportunity to exceed customer expectations and drive greater customer loyalty and trust, which leads to greater satisfaction, retention, and growth.

The CEnS organization is looking for people with a passion for delivering customer success to help us build a future where customers come to us, not only because we provide industry-leading products and services, and also because we provide a differentiated and connected customer experience that is rooted in our commitment to delivering on customer outcomes.

Escalation Engineers (EE) investigate and solve critical, complex, and highly technical issues using mostly code-level techniques - like trace and source code analysis, debugging tools, reverse engineering techniques and other sophisticated diagnostic tools.

EEs are responsible for driving Product Engineering engagement. They handle highly complex politically charged and financially important cases through collaboration and conflict resolution skills and act as key collaboration point for support teams.

In this role you will become world best in your area of expertise. Besides technical talent, we are looking for people who thrive under challenging circumstances and engage in difficult situations while they learn.

Do you want to be a key leader in Microsoft’s fastest growing business and personally driving an industry transformation to the Cloud?

Are you passionate and excited about working directly with Microsoft customers and partners to ensure success as they transition their businesses to the Microsoft 365 suite including Office 365, Enterprise Mobility plus Security, and Windows 10? If so, keep reading.

FastTrack is a service provided by Microsoft that helps customers onboard Microsoft Cloud solutions and drive user adoption.

Customers with eligible subscriptions to Microsoft 365, Office 365, Azure, or Dynamics 365, and more can use FastTrack at no additional cost for the life of their subscription.

The FastTrack team is looking for thoughtful, analytical, and highly energetic M365 FastTrack Subject Matter Experts (SME) that will be responsible for delivering advanced deployment and adoption services to our customers.

The M365 FastTrack SME engages customers that purchase and want to deploy Microsoft 365 and accompanying cloud services.

They demonstrate the ability to establish, grow and drive strategic relationships with the customer’s IT infra, Security and Business stakeholders and across internal MS teams.

They map business scenarios to technology solutions. Manage and remove business or technical deployment challenges. Lead with an identity driven security approach based on Microsoft best practices.

In this role you will become world best in your area of expertise. Besides technical talent, we are looking for people who thrive under challenging circumstances and engage in difficult situations while they learn.

Responsibilities

Your Responsibilities

  • Handle highly complex, political, financial, executive level cases - as business demands
  • Key collaboration point for advanced troubleshooting to unblock issues - including the use of code-level techniques
  • Manage engagement with Product Engineering for Support-raised escalations
  • Work alongside Serviceability and engineering teams as trusted advisor to improve incident resolution or service deficiency
  • Drive process, tool, service delivery and solution improvements that enable effective troubleshooting and remediation (incl. Diagnostics)
  • Provide ramp activities for junior engineers, knowledge sharing, technical coaching and mentoring
  • Drive technical collaboration and engagement outside of CSS (Product Engineering teams, Services, Support, Regions)
  • Lead or participate in building communities with peer delivery roles; may be workload or specialty specific
  • Qualifications

    Language Qualification

    English Language : confident in reading, writing and speaking. OR

    Fluent in German / French / Italian and confident in reading, writing and speaking English.

    Candidate Competencies

    Customer obsessed. Look at everything through the eyes of the customer and their need for a holistic secure solution. Quest to gather feedback obsessively and invest time and effort in the feedback to continually improve and grow customer trust.

    Strong communication skills to effectively drive recommendations and establish priorities across various customers, partners, senior executives, and organization boundaries

    Team player and collaborator with excellent follow up and documentation skills. Must be able to work and develop a positive relationship with customers of various size and complexity

    Self-driven engaging individual with a proven history of demonstrated technical skills and leadership.

    Ability to determine root cause of technical issues either on own or in a collaborative scenario. Strong problem-solving skills are necessary

    Core Technical Skills

    Knowledge of Windows 10, Windows Server products

    Proven experience with Microsoft Cloud Products

    Track record of implementing Compliance solutions

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