Timp parțial, UcenicieThe EMEA Service Desk team is the Single Point of Contact for all Steelcase employees in Europe, Middle East and Africa (EMEA) that encounter IT issues in their day to day work.
Solving as many as 85% of all the issues we process, we strive to deliver the best in class customer experience to our colleagues around the region.
As for the remaining 15%, we handle those by working closely with other teams, specialized in diverse IT areas like Networking, Infrastructure, Databases, SAP until the job is done.
What's in it for you?As an intern, you would have the opportunity to be exposed to IT trainings and a variety of issues that come across our table, and benefit during this time from the experience and support of a team of professionals.
The abilities that will be acquired will be : Respond to requests for technical assistance via phone or electronicallyDiagnose and resolve technical hardware and software issuesAdvise user on appropriate actionFollow standard help desk proceduresAdminister help desk softwareRedirect problems to appropriate resourceIdentify and escalate situations requiring urgent attentionTrack and route problems and requests and document resolutions in knowledge baseWhat does it take?
We are looking for graduates or current computer science / information systems / management information systems students.
Fluency in English & German is a must.Good analytical skills with attention to detailGood knowledge of Microsoft Windows OS, and apps.
MacOSx would be a plusStrong communication skills, customer-oriented, able to listen.Good interpersonal skills with internal and external customersTeam focusedAbility to analyze and synthesizeDemonstrate high work standards and initiativeDetermined period : 3 months, 6h / dayRequired SkillsRequired Experience