Customer Journey Manager
Elektrobit
Romania Oradea
5 zile în urmă

Your responsibilities

  • Conceptionally plan, organize, and document customer journey workshops with participants across different functions and organizational levels
  • Continuous analysis of our products and services’ performance across all customer touchpoints
  • Harmonization and optimization of our processes below the line of visibility to improve the customer experience
  • Development of action items (in cooperation with the specialist departments) to improve the customer experience
  • Identification of measures to improve customer satisfaction
  • Responsible to ensure all tasks in the backlog are assigned and driven to completion
  • Evaluation and performance review of conducted measures
  • Build strong relations with stakeholders to understand their challenges and priorities, and drive actions through insight delivery
  • Share best practices and results : Partner with colleagues across our global team to identify areas for collaboration, drive continuous improvement and incorporate best practices
  • Presenting to C-Level Managers
  • Your profile

  • 5+ years of relevant work experience, strong project management skills are a must, ideally multidisciplinary background, customer journey or touchpoint management experience
  • A tech-savvy talent with a sharp focus on our customers
  • Excellent communication skills, strong public speaker, comfortable in front of large, senior groups
  • Familiar with international structures
  • Have the ability to earn the trust of senior stakeholders and influencing business teams, ability to work across multiple layers of organizations.
  • Passion for coordinating and prioritizing different tasks and taking ownership of your projects, strong leadership skills
  • Strategic thinker but equally operationally skilled - diligent, structured and organized
  • ROI-tracking skills and analytical capabilities to prove what is or isn’t working
  • The capability to work effectively and proactively with minimal direction and balance multiple demands simultaneously a focus on outcomes over tasks
  • Excellent command of English language
  • What we offer

  • Career opportunities corresponding to your professional success;
  • The possibility to develop advanced technology and to transform it into enriching end user experiences;
  • An international and multicultural working environment in a prestigious company;
  • A motivating and engaging work environment;
  • Being part of a young, dynamic and motivated team;
  • Flexibility to work from office or remote, according to the personal needs;
  • We offer our employees the opportunity to take advantage of further education through our own academy or external trainings, that help our employees to find the right Work-Life Balance for themselves;
  • Flexible work time;
  • Premium insurance to medical services;
  • 13th salary and loyalty bonus;
  • Raportați această lucrare
    checkmark

    Thank you for reporting this job!

    Your feedback will help us improve the quality of our services.

    Aplică
    Email-ul meu
    Făcând clic pe "Continuă", acord nevoo consimțământ de a procesa datele mele și de a-mi trimite alerte prin e-mail, așa cum este detaliat în policyApplicația de confidențialitate a lui neuvoo. Pot să-mi retrag consimțământul sau să mă dezabonez în orice moment.
    Continuă
    Formular