How would you like to work in IT & Communication , toying with cutting edge technologies and enjoying your life? Come closer to #LifeAtOrange .
We’ll recruit you from the safety of your home and we’ll prepare you for the challenges of this period for the time being, our activity is carried out remotely.
What we're looking for
A Problem Manager works throughout the entire organization, leveraging other
resources for knowledge, skills and assistance in the diagnostic process.
throughout the organization, so they can determine which subject matter experts
to engage on a problem. The problem manager is responsible for coordinating all
aspects of problem diagnosis and resolution.
manager maintains an overview of the problem queue, updating status and keeping
the affected stakeholder informed of progress.
manager should be a key member of any team created to manage a major incident
and to facilitate data collection and analysis, leading to a long-term fix for
the issue. This ensures a permanent solution is investigated at the same time
as the incident team is trying to resolve the immediate impact.
the Workspace Cloud Services domain, as a Problem Manager for Office365 your
primary task is to prevent incidents from happening as well as minimizing the
impact of incidents that can’t be prevented. The problem manager identifies,
prioritizes and assigns responsibility for problems and then manages them
through the entire process to solution. A key part of the role is creating and
managing a knowledge base to maintain the information about known errors and
workarounds for the service desk and self-service portals to use. The Problem
Manager will also be the driver of the functional relation with Microsoft on
all the procedural and technical aspects for incident-related proactive and
What you need to know / have
What's in it for you
Come & work for a #TopEmployer company. You could be part of an organization where great colleagues and team spirit support your professional development.
Apply and let’s have a remote-talk.