IT Consultant for Messaging - IT TSR
Continental
Timisoara, Romania
6 zile în urmă

Description

  • Manage and coordinate global Outlook / O365 related activities and projects, such as Outlook deployments and operational client enhancements, in alignment with our internal customers;
  • 3rd level support tasks for messaging related topics, knowledge sharing with 1st and 2nd level IT support;
  • Present and implement solutions to troubleshoot problems, improve processes, stabilize the environment and enhance performance;
  • Coordination of incident tickets with the vendor support eg. Microsoft;
  • Coordination, participation and suppport of global, messaging related projects;
  • Create and maintain documentation on environment and processes;
  • Define standards and reusable approaches with benefit to cross-functional groups eg. ActiveDirectoy, ClientManagement;
  • Involved in IT Service Management related topics like Incident, Problem and Change Management in the Messaging area;
  • Support customers in compliance and data governance issues within M365 / O365, using data classification and data protection methods.
  • Qualifications

  • Computer Science or equivalent studies minimum (Bachelor's Degree);
  • Well organized with technical planning and problem-solving skills;
  • Coordination skills (customer / vendor management);
  • Project / process management skills;
  • Ability to creatively solve problems with minimal guidance, while maintaining a timely, cost effective approach;
  • High motivation to work in a challenging, global acting and multicultural team;
  • Fluent in English (German a plus);
  • Working knowledge of ITIL with respect to Incident and Change Management;
  • Outlook / Office 365 support experience;
  • Exchange Adminstration Skills and knowledge about standard mail protocols (SMTP, POP, IMAP).
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