Customer Service Officer
Romania 10 December 2018 Share
Our purpose is simple and compelling : To release the natural power of stone to enrich modern living.
ROCKWOOL products save energy and water and reduce CO2 emissions, protect buildings from the spread of fire; reduce waste;
improve acoustic comfort, building performance and aesthetics; and enhance Precision Growing, thereby improving the efficiency of fresh food production.
While the stone we use may be millions of years old, what we do with it is cutting-edge. Every day, ROCKWOOL colleagues are developing and applying new technologies to release yet more potential of stone wool to enrich modern life.
Would you also be proud to enrich society like we do? now to join us as we improve modern living conditions for millions of people worldwide.
Assure an effective and constant link between the customers and the other parts of the organization in terms of sales, logistics and service.
This is the role :
Provide customer service in high level assuring customer satisfaction and retention
Order handling : receiving the order from the client and entering them in SAP (processing ordered quantities depending on needs of the clients), order confirmations and invoicing
Proactively takes care of loading efficiency and look for alternative transport solutions and other actions in order to improve efficiency and cost cutting
Looks at the big picture and proactively seeks optimization of coordination of sales, supply chain and CS processes
Continuous learning of SAP procedures in order to achieve fast problem solving
Negotiating delivery terms
Keeping a close contact with the Credit management Department in order to ensure a good payment flow.
Processing the quantity and quality claims from the clients, according to Company rules (including SAP claim handling, credit and debit notes, return orders etc.)
Issuing invoices from SAP and sending them to clients and specialized departments
Issuing code requests for new materials
In charge of sample requests and organizing their placement to the client.
This is what you offer :
Fuent in English with good communication skills
Previous knowledge and experience on similar positions is an advantage
SAP is an advantage.
A systematic and well organized person, initiative, and flexible, able to work independently as well as team player.
Qualification to degree level is an advantage.