Customer Support Agent with German - Video Games (Relocation to Poland)
Keywords Studios
Bucharest, Bucharest, Romania
5 zile în urmă


We are looking for Player Support Agents with excellent German and good English skills ready to join our growing team in Katowice, Poland.


  • You would assist video game players in troubleshooting their account issues via ticketing system (no phone).
  • You would interact with our client’s customers for all the inquiries they could have about the game.
  • You would assist the developer by forwarding them important information from all the issues you handle with customers.
  • Requirements

  • Excellent German skills (C1).
  • Highly communicative in English . Fluency in English is a plus!
  • Availability to work full-time, 5 days a week including weekend-days (Saturday and Sunday).
  • Flexibility in terms of shifts.
  • Interest in video games.
  • Strong written communication skills.
  • Understanding of basic office applications.
  • MS Office and Google suite knowledge would be a perk.
  • Eligibility to work in Poland.
  • Benefits

  • Possibility to start immediately.
  • Relocation support for candidates from abroad.
  • Employment contract.
  • Work on interesting gaming projects.
  • Competitive salary.
  • Paid holidays : 20 or 26 days a year depending on your employment history.
  • Possibility to grow within the gaming industry.
  • Benefits package - private medical care & MultiSport card.
  • Free beverages & fresh fruits.
  • Free parking spot.
  • Friendly atmosphere.
  • Chill-out zone with video games.
  • Attractive referral program.
  • Company parties.
  • The casual and fun work environment.
  • Pleasant location in the business area Green Park *
  • Due to the recent developments regarding COVID-19, successful candidates will be offered to work from home whenever possible until the situation is over.
  • Afterwards, the job will be performed from our Katowice office.

    All eligible candidates will be required to take our German and English Language Tests to better evaluate their written skills.

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