Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online.
By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform.
Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA.
The world's brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world.
About Compliance Operations (C- Ops)
C Ops is responsible for conducting operational and transactional tasks for the programs within PARS Organization. C-Ops ensures that Amazon transactions satisfy legal and safety requirements in compliance with guidelines set by regulatory bodies.
We coordinate with aspects of identifying the risk involved in handling a hazardous product while storage and transport and classifying products with appropriate hazmat attributes.
This team also review aspects of product transactions that are regulated (distribution, shipping, sale, and import / export).
This involves analyzing product import documentation. We focus on product testing, certification, and regulatory permitting to ensure customer safety and protect Amazon in a constantly changing global environment.
Job Description :
You will manage a QA team to ensure compliance with all relevant regulatory guidelines for our products. You will partner with a team of regional quality managers and program managers driving a world class Quality operation to help enhance quality and customer experience.
You will interact directly with Amazon internal customers in a global functional team to streamline process, manage requirement changes and ensure high quality and service level.
Process : In this role, you will collaborate with numerous operational, training, data, and software development teams to identify, define and specify solutions that improve both quality and associate performances.
You will be able to adapt to ambiguity and understand how to identify the right inputs to achieve meaningful outputs, implement closed loop processes and measures to ensure improvements are quantified.
You will have proven ability to assess situations and guide teams toward both short-term and long-term systemic changes.
People : You will build collaborative relationships with stakeholders, Quality program managers, and operations teams, working closely to create and execute a quality project roadmap.
The manager will be a strong quality advocate collaborating with operations and programs to identify defect opportunities and prevention mechanisms.
You’ll develop an effective feedback strategy that conveys quantified progress and maintains engagement from our team, our stakeholders and our business partners.
You will mentor a high performing team of quality analysts and specialists to do what is right for the customer.
A successful quality manager will be a strong process leader with a background in building and improving quality processes and running effective teams delivering against a high paced schedule.
He / She should be highly customer focused, obsessed with quality improvement, with a proven record of working effectively across functional organizations.
He / She must have a strong backbone, hands-on experience in conflict management with an ability to collaborate and execute improvements based on a data driven approach.
Key Responsibilities :