ROLE POSITIONING AND OBJECTIVES
The role is responsible for supporting, coordinating and facilitating the implementation of changes in processes and systems, that sustainably improve quality, remove waste and reduce cost.
Furthermore, embed CI methodologies such as Lean and Six Sigma in GBS, through training and mentoring.
Reports to : Portfolio & Innovation Lead
Reporting Level : Management
Geographic Scope : GBS ENA
WHAT YOU WILL BE ACCOUNTABLE FOR
Improving and promoting the culture of continuous improvement, by embedding CI methodologies into the way we work.
Implementing and facilitating the continuous improvement plan / projects, focused on enhancing customer experience within GBS, while removing waste and reducing cost;
Working alongside operational teams to translate operational improvements into customer-relevant or financial metrics, acting as a subject matter expert in CI methodologies;
Works with Service Lines to support performance problems solving and to find opportunities for improvement;
Provide direct mentorship to multiple Lean Six Sigma Process Improvement projects to support client needs;
Enhance relationships and partnering with customers and internal departments;
Ensures projects are focused on adding new value for the organization with an eye towards quality assurance of processes and deliverables;
Identifies and actively pursues business opportunities to increase the overall efficiency and effectiveness of GBS business strategy;
ESSENTIAL EXPERIENCE, SKILLS AND KNOWLEDGE
University degree in a business-related subject area, preferably MBA;
Lean Six Sigma Black Belt certified;
Agile and Scrum Master Certified;
Project Management Professional (PMP) certification would be a plus;
Change Management Certified Professional (CCMP) certification would be a plus;
Transformational experience in multinational organization with not less than five years' experience in Share Services industry or in Commercial Finance within tobacco or FMCG multinational;
Experience in implementing change management / implementation techniques and tools, coaching of process improvement teams;
WE ARE BAT
At BAT we are committed to our Purpose of creating A Better Tomorrow. This is what drives our people and our passion for innovation.
See what is possible for you at BAT.
Global Top Employer with 53,000 BAT people across more than 180 markets
Brands sold in over 200 markets, made in 44 factories in 42 countries
Newly established Tech Hubs building world-class capabilities for innovation in 4 strategic locations
Diversity leader in the Financial Times and International Women’s Day Best Practice winner
Seal Award winner one of 50 most sustainable companies
BELONGING, ACHIEVING, TOGETHER
Collaboration, diversity and teamwork underpin everything we do here at BAT. We know that collaborating with colleagues from different backgrounds is what makes us stronger and best prepared to meet our business goals.
Come bring your difference!